Support » Plugin: Brilliant Web-to-Lead for Salesforce » Problems with the ThankYou Page Redirection

  • Hello

    I have a problem with this plugin. I think all the configuration is ok in my wordpress, and I am receiving the leads in my sales force panel thanks to this plugins. The problem is that when a user fills the form and click on “send”, the plugins/systems don’t go to the thank you page. Instead, the system reload the same page with a salesforces attribute in the URL, but of course the URL is the same.

    This is an example of the URL the system load when the form is sent:

    https://www.mywebsite.com/#sf_form_salesforce_w2l_lead_2

    I need that the redirection to the thank you page works… Any idea? It can be a JS problem or incompatibility with Divi?

    Thanks!!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    The redirection is Javascript… it’s likely a JS error on your site causing it not to fire.

    webdesignuk

    (@agencyfulfilmentuk)

    Hi Nick,

    Sorry to bump this old thread but we have seen the same issue occur recently where previously the redirect worked as expected. Can’t see any console errors that would indicate a problem. The site does have CF7 integrated too, could this be causing a conflict?

    Any other idea how we may diagnose the issue?

    Any help gratefully received.

    Hello @agencyfulfilmentuk – just wanted to add that we too use CF7 along with Web-to-Lead. However, it never caused any issues until now.

    Plugin Author Nick Ciske

    (@nickciske)

    Again it’s Javascript so any JS errors/issues on your page can break it — nothing has changed in the plugin in some time, so any changes are external.

    If anyone wants to give me a URL I can actually test, I can take a look…

    Plugin Author Nick Ciske

    (@nickciske)

    And yes, I’d love for it to be a PHP redirect, but that’s a significant refactor at this point…

Viewing 5 replies - 1 through 5 (of 5 total)
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