Title: Problems with the shipping methods
Last modified: August 3, 2022

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# Problems with the shipping methods

 *  Resolved [fcariboni](https://wordpress.org/support/users/fcariboni/)
 * (@fcariboni)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-shipping-methods/)
 * Hello,
 * I’m having trouble with shipping methods. When a user goes from the shopping 
   cart to the checkout, their previous choice is not saved.
 * How can I solve?
 * Thank you
    Federico
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-the-shipping-methods%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Rafy](https://wordpress.org/support/users/nawaz0705/)
 * (@nawaz0705)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-shipping-methods/#post-15883610)
 * Hi [@fcariboni](https://wordpress.org/support/users/fcariboni/)
 * Thank you for reaching out!
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin.
      The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for **WooCommerce**
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing the conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * **Before you start**
    - First, please make sure you have a good backup in place of your full site 
      and database. Most hosting companies have this included in the subscription,
      but you could also consider using a service like **Jetpack**. If something
      goes wrong, it’s nice to know that you can restore your site.
    - Second, I would suggest installing a plugin called [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/).
      This is a plugin developed by the WordPress community and it allows you to
      disable plugins without affecting your current site visitors.

Viewing 1 replies (of 1 total)

The topic ‘Problems with the shipping methods’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Rafy](https://wordpress.org/support/users/nawaz0705/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-shipping-methods/#post-15883610)
 * Status: resolved