Title: Problems with the "Processing Order" customer email
Last modified: August 21, 2016

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# Problems with the "Processing Order" customer email

 *  [gundog88](https://wordpress.org/support/users/gundog88/)
 * (@gundog88)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-processing-order-customer-email/)
 * Hi,
 * The Processing Order email from my site is being sent to the customer as soon
   as he/she orders, and the status is changed to “on-hold”. I only want this email
   to be sent once I have confirmed that payment has been received and I have changed
   the order status to “processing”. Is this possible?
 * Also, I want to edit the body copy on these emails, but I don’t seem to be able
   to. With the Completed Order email, for example, I edited the text in the file
   at yourtheme/woocommerce/emails/customer-completed-order.php but it made no difference–
   the email still displays the same copy.
 * [http://wordpress.org/plugins/woocommerce/](http://wordpress.org/plugins/woocommerce/)

The topic ‘Problems with the "Processing Order" customer email’ is closed to new
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## Tags

 * [emails](https://wordpress.org/support/topic-tag/emails/)

 * 0 replies
 * 1 participant
 * Last reply from: [gundog88](https://wordpress.org/support/users/gundog88/)
 * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-processing-order-customer-email/)
 * Status: not resolved