Title: problems with the plugin
Last modified: September 2, 2020

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# problems with the plugin

 *  Resolved [hugomaciasesp](https://wordpress.org/support/users/hugomaciasesp/)
 * (@hugomaciasesp)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-plugin-14/)
 * When entering the desktop of my site I get the following error:
 * “Awesome Support: Custom Status requires Awesome Support to be active. Please
   activate the core plugin first.”
 * Currently version 5.1.1 of the plugin is active, but it presents errors when 
   trying to select the ticket creator or assign the support staff since these lists
   do not appear.
 * Data of interest:
 * Our server has version PHP 7.3 since it is not compatible with PHP 7.4
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-the-plugin-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-plugin-14/#post-13373018)
 * Hi [@hugomaciasesp](https://wordpress.org/support/users/hugomaciasesp/),
 * please write us a ticket by clicking on the link below to assist you:
 * – [https://getawesomesupport.com/submit-ticket](https://getawesomesupport.com/submit-ticket)
 * I will mark this as solved as this is related with an add-on. Any other questions
   you have, please let us know.

Viewing 1 replies (of 1 total)

The topic ‘problems with the plugin’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-the-plugin-14/#post-13373018)
 * Status: resolved