Hi @simbachuly2020 ,
Thanks for contacting us. Please create a short video about the problem using software like “Loom”.
Please enable true WP_DEBUG_DISPLAY so we can see the error happening.
Reference for Debug Logs: https://wordpress.org/documentation/article/debugging-in-wordpress/
Thanks
Hi, here is the video, I have also enabled the debugging but I cannot see any errors. https://www.loom.com/share/019785ab3b4341e09b43322b6d9670fe
Hi
Thanks for sharing the video. We are working on it. Will let you know as soon as we come up with solutins.
Regards,
Sajib
Hi there,
I have tested this issue and found okay. Need to investigate in depth like similar your systems config. Please provide the php & wp version and the active plugins list. Go to dashboard Master Addons Menu -> System Info (tab menu) -> Find the Active plugins sections and click the copy button and paste here.
Regards,
Sajib
Thank you. We will take a look and let you know the update accordingly.
Hi there,
We have fixed the issue after a lot of investigation.
Anyway, the fix should be available in the next release of the plugin, hopefully by the end of this week.
We will notify you accordingly.
Regards,
Sajib
Nice, thanks for your time and that you were able to fix the issue 🙂
Looking forward the update.
Were you able to update the plugin on your website? Kindly update the plugin and share your feedback with us regarding whether the issue has been resolved or not.
Thank you.
Hi, yes, with the update from 13-03-2023 it seems o be working now, thanks a lot 🙂
Glad to hear. I am going to close this thread as the issue is fixed. Let us know if you have any further questions.
(@simbachuly2020)
3 years ago
Hi, we have had troubles with the comments widget. When we allow comments on a page, the pages gets a critical error message when trying to edit with elementor. When we don’t allow comments the page works fine with elementor editor. So every time we want to make some changes to the page we have to uncheck the allow comments. Any way you can. fix that problem?
The page I need help with: [log in to see the link]