Problems with taxes and coupons
-
We have detected a problem related to the “Enable tax rates and calculations” option.
On our website we have two types of roles. On the one hand, to one of them we show prices with taxes. On the other hand, to the other one we show the prices without taxes. For this reason, we are obliged to have the option “Enable tax rates and calculations” activated.
– We have set the value 111€ to have free shipping and the option “Apply minimum order rule before coupon discount” is activated.
– We also have a coupon that offers a 10% discount.
– Our tax rate is 21%.When we apply the coupon, the free shipping does not work.
But if the option “Enable tax rates and their calculations” is disabled and we apply the discount coupon, then it does work.
How can we fix this?
If you need more information, I can show you screenshots or explain mathematically what the problem is. Thank you very much!
Translated with http://www.DeepL.com/Translator (free version)
-
Hi @daduestudio,
For the coupon, how do you apply it? Are you using the default Coupon function in WooCommerce? Going by its description it sounds like there is a conflict with the plugin/tool you’re using to set user roles. Does it work if you disable the user role plugin?
However, in order for us to get a better idea of your setup, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks!
Hi there,
It’s been a while since we last heard from you, so I’m marking this thread as resolved.
Hopefully, you’ve been able to resolve this, but we’ll be here if and/or when you are ready to continue.
Hemos probado a desactivar todos los plugins. Incluso hemos realizado pruebas en otras tiendas online que gestionamos y hemos detectado el mismo error en todas ellas. Por lo que descartamos cualquier tipo de incompatibilidad entre plugins.
También nos gustaría indicarle que utilizamos el sistema de cupones de Woocommerce.
No sé si hemos podido explicar suficientemente bien el problema. Sea como sea, le adjunto una copia del informe del sistema
———————-
### WordPress Environment ### WordPress address (URL): http://arriaca285.e.wpstage.net Site address (URL): http://arriaca285.e.wpstage.net WC Version: 6.0.0 REST API Version: ✔ 6.0.0 WC Blocks Version: ✔ 6.3.3 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.9.4 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache/2.4.29 (Ubuntu) PHP Version: 7.4.25 PHP Post Max Size: 100 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.44-MariaDB-0ubuntu0.18.04.1 Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.9.0 WC Database Prefix: wp_ Tamaño total de la base de datos: 57.34MB Tamaño de los datos de la base de datos: 44.18MB Tamaño del índice de la base de datos: 13.16MB wp_woocommerce_sessions: Datos: 1.52MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_order_items: Datos: 0.13MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_order_itemmeta: Datos: 3.52MB + Índice: 0.70MB + Motor InnoDB wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_actionscheduler_actions: Datos: 0.16MB + Índice: 0.19MB + Motor InnoDB wp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_actionscheduler_logs: Datos: 0.14MB + Índice: 0.13MB + Motor InnoDB wp_berocket_termmeta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_bv_activities_store: Datos: 0.11MB + Índice: 0.00MB + Motor InnoDB wp_bv_fw_requests: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB wp_bv_ip_store: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_bv_lp_requests: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_cmplz_cookiebanners: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_cmplz_cookies: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB wp_cmplz_services: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_comments: Datos: 0.16MB + Índice: 0.16MB + Motor InnoDB wp_duplicator_packages: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_et_social_stats: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_fg_redirect: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gf_addon_feed: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_gf_draft_submissions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_gf_entry: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_gf_entry_meta: Datos: 0.08MB + Índice: 0.09MB + Motor InnoDB wp_gf_entry_notes: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_gf_form: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gf_form_meta: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB wp_gf_form_revisions: Datos: 0.09MB + Índice: 0.03MB + Motor InnoDB wp_gf_form_view: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB wp_gf_rest_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_gmp_icons: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gmp_maps: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_gmp_markers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gmp_marker_groups: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gmp_marker_groups_relation: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gmp_membership_presets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gmp_modules: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_gmp_modules_type: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_gmp_options: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_gmp_options_categories: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_gmp_usage_stat: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_imagify_files: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB wp_imagify_folders: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_options: Datos: 14.48MB + Índice: 0.45MB + Motor InnoDB wp_pmxi_files: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_pmxi_hash: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_pmxi_history: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_pmxi_images: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB wp_pmxi_imports: Datos: 0.03MB + Índice: 0.00MB + Motor InnoDB wp_pmxi_posts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_pmxi_templates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_postmeta: Datos: 6.52MB + Índice: 3.03MB + Motor InnoDB wp_posts: Datos: 3.52MB + Índice: 0.31MB + Motor InnoDB wp_redirection_404: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_redirection_groups: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_redirection_items: Datos: 0.13MB + Índice: 0.19MB + Motor InnoDB wp_redirection_logs: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_signups: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_smush_dir_images: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_tm_taskmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_tm_tasks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_usermeta: Datos: 4.52MB + Índice: 4.03MB + Motor InnoDB wp_users: Datos: 0.33MB + Índice: 0.25MB + Motor InnoDB wp_wcpdf_credit_note_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wcpdf_invoice_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wcpdf_packing_slip_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wcpdf_proforma_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wc_admin_notes: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB wp_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wc_customer_lookup: Datos: 0.25MB + Índice: 0.16MB + Motor InnoDB wp_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wc_order_product_lookup: Datos: 0.13MB + Índice: 0.16MB + Motor InnoDB wp_wc_order_stats: Datos: 0.05MB + Índice: 0.05MB + Motor InnoDB wp_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB wp_wc_rate_limits: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wfblockediplog: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfblocks7: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_wfconfig: Datos: 0.48MB + Índice: 0.00MB + Motor InnoDB wp_wfcrawlers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wffilechanges: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wffilemods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfhits: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_wfhoover: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wfissues: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_wfknownfilelist: Datos: 2.52MB + Índice: 0.00MB + Motor InnoDB wp_wflivetraffichuman: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wflocs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wflogins: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wfls_2fa_secrets: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wfls_settings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfnotifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfpendingissues: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_wfreversecache: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfsnipcache: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_wfstatus: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wftrafficrates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wpca_logs: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB wp_wpfront_ure_login_redirect: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wpfront_ure_options: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_wpfront_ure_post_type: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wpfront_ure_taxonomy: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wt_iew_action_history: Datos: 0.14MB + Índice: 0.00MB + Motor InnoDB wp_wt_iew_cron: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wt_iew_ftp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wt_iew_mapping_template: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_yoast_indexable: Datos: 2.52MB + Índice: 0.88MB + Motor InnoDB wp_yoast_indexable_hierarchy: Datos: 0.09MB + Índice: 0.16MB + Motor InnoDB wp_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_yoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_yoast_seo_links: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB ### Post Type Counts ### attachment: 991 bc_x1379_op_type: 6 br_labels: 1 custom_css: 1 et_body_layout: 11 et_footer_layout: 1 et_pb_layout: 10 et_template: 12 et_theme_builder: 1 nav_menu_item: 25 oembed_cache: 5 page: 21 polylang_mo: 2 post: 178 product: 21 product_variation: 41 revision: 6 shop_coupon: 5 shop_order: 212 shop_order_refund: 2 wafs: 3 ywdpd_discount: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (2) ### Mhmm - Mighty Header & Menu Maker: por BeSuperfly – 1.4.5 WooCommerce: por Automattic – 6.0.0 ### Inactive Plugins (60) ### Acumbamail: por Acumbamail – 2.0.10 Advanced Order Export For WooCommerce: por AlgolPlus – 3.2.2 Age Gate: por Phil Baker – 2.19.0 Akismet Anti-Spam: por Automattic – 4.2.1 Autoptimize: por Frank Goossens (futtta) – 2.9.3 BC Menubar Cart Icon For WooCommerce: por BinaryCarpenter.com – 1.49 Checkout Field Editor for WooCommerce: por ThemeHigh – 1.5.1 Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 5.5.3 Coupon By Roles For WooCommerce: por zetamatic – 0.6 Disable Admin Notices Individually: por Creative Motion <info@cm-wp.com> – 1.2.7 Duplicate Page and Post: por Arjun Thakur – 2.6.6 Duplicator: por Snap Creek – 1.4.3 Easy Google Maps: por supsystic.com – 1.11.3 Easy WP SMTP: por wpecommerce alexanderfoxc – 1.4.7 Email Verification for WooCommerce: por WPFactory – 2.2.5 Estimate delivery date for Woocommerce Pro: por PI Websolution – 4.7.10 Export All URLs: por Atlas Gondal – 4.1 Flexible Shipping: por WP Desk – 4.11.0 Gravity Forms: por Gravity Forms – 2.5.15 Gravity Forms User Registration Add-On: por Gravity Forms – 4.9 Gravity Forms Zapier Add-On: por Gravity Forms – 4.1 Header and Footer Scripts: por Digital Liberation – 2.2.1 Hide Variations by User Roles: por Addify – 1.0.0 Imagify: por WP Media – 1.10 Listado de facturas: por Enrique J. Ros – 2.6.2 Loco Translate: por Tim Whitlock – 2.5.5 Login/Signup Popup: por XootiX – 2.3 Maintenance: por WebFactory Ltd – 4.03 Manage Notification E-mails: por Virgial Berveling – 1.8.2 Monarch Plugin: por Elegant Themes – 1.4.14 Precios con/sin impuestos según rol: por Enrique J. Ros – 2.0.0 Product Prices by User Roles for WooCommerce Pro: por Tyche Softwares – 1.3.3 Product Visibility by User Role for WooCommerce: por WP Wham – 1.7.3 Really Simple SSL: por Really Simple Plugins – 5.2.1 Redirection: por John Godley – 5.1.3 Safe SVG: por Daryll Doyle – 1.9.9 Total Price for Woocommerce: por Pagecode – 1.0.2 Variation Swatches for WooCommerce: por Emran Ahmed – 1.1.19 Video PopUp: por Alobaidi – 1.1.3 WC - APG City: por Art Project Group – 1.1.0.1 WC - APG NIF/CIF/NIE Field: por Art Project Group – 1.7 WooCommerce Advanced Product Labels: por BeRocket – 1.2.3.4 WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.11.1 WooCommerce PDF Invoices & Packing Slips Premium Templates: por Ewout Fernhout – 2.13.1 WooCommerce PDF Invoices & Packing Slips Professional: por Ewout Fernhout – 2.9.2 WooCommerce Role Based Methods: por WPBackOffice – 2.4.2 WooCommerce Shipping & Tax: por WooCommerce – 1.25.20 WooCommerce Side Cart Premium: por XootiX – 1.0.3 WooCommerce Smart Coupons: por StoreApps – 4.29.1 WooCommerce Stripe Gateway: por WooCommerce – 5.9.0 WooCommerce Upsells Shortcode: por SkyVerge – 1.0.0 WordPress Backup & Security Plugin - BlogVault: por Backup by BlogVault – 4.68 WordPress Users & WooCommerce Customers Import Export(BASIC): por WebToffee – 2.2.3 WP-Optimize - Clean, Compress, Cache: por David Anderson Ruhani Rabin Team Updraft – 3.2.1 WPC Product Bundles for WooCommerce (Premium): por WPClever – 6.0.2 WPC Product Quantity for WooCommerce (Premium): por WPClever – 2.3.3 WP Fastest Cache: por Emre Vona – 0.9.5 WPFront User Role Editor: por Syam Mohan – 3.2.1.11184 YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 2.4.0 Yoast SEO: por Team Yoast – 17.8 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #14 - /cervezas-artesanas/ Carrito: #465 - /compra/ Finalizar compra: #466 - /agradecimiento/ Mi cuenta: #467 - /zona-privada/ Términos y condiciones: ❌ Página sin definir ### Theme ### Name: Divi_hijo Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.14.4 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: Divi_hijo/woocommerce/emails/admin-new-order.php Divi_hijo/woocommerce/emails/customer-completed-order.php Divi_hijo/woocommerce/emails/customer-on-hold-order.php Divi_hijo/woocommerce/emails/customer-processing-order.php La version 2.5.0 de Divi_hijo/woocommerce/emails/email-order-details.php está obsoleta. La versión del núcleo es la 3.7.0 La version 2.1.2 de Divi_hijo/woocommerce/emails/email-order-items.php está obsoleta. La versión del núcleo es la 3.7.0 Outdated Templates: ❌ Aprende cómo actualizar ### Action Scheduler ### Completo: 469 Oldest: 2021-11-08 09:54:28 +0100 Newest: 2021-12-08 22:57:02 +0100 Pendiente: 9 Oldest: 2021-12-09 16:24:21 +0100 Newest: 2021-12-20 14:06:01 +0100 ### Status report information ### Generated at: 2021-12-20 16:07:37 +01:00
———————-
The web page in question is in this state and the problem is still occurring.
In case it may help, the error is related to the tax calculation when applying a discount coupon.
Hi there,
Thanks for sending over your system status.
Your site is behind a login and you did not provide a sample coupon code thus we’re not able to replicate the issue.
To get a better understanding, could you please share screenshots of your settings and the resulting behavior in the frontend? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Thanks.
I attach the url and the access keys so that you can make the necessary tests URL: https://arriaca285.e.wpstage.net/ User: blogvault Pass: 502b3cad Coupon: errante10 I also share with you screenshots of the configuration that we believe influences the error and its behavior in the frontend. Configuration: https://snipboard.io/Wkd4CJ.jpg https://snipboard.io/hnf3YJ.jpg https://snipboard.io/xclWRb.jpg https://snipboard.io/lMWVgy.jpg Address for test mailing https://snipboard.io/ELdio1.jpg Behavior without coupons https://snipboard.io/WDZh9K.jpg Behavior with coupons https://snipboard.io/s6uV0v.jpg Shipping should also be free but it is not. If I change the shipping cost to 108, then yes it is free. https://snipboard.io/JQbdqf.jpg https://snipboard.io/rTvqmp.jpg We believe that the 2€ difference is related to the taxes that are calculated from the coupon discount. I attach again the status of the system because I had to activate some plugins that affect the frontend of the online store so you can do the tests you need. If you also need administrator access, I can create a profile for you. Translated with www.DeepL.com/Translator (free version)
Hi there,
It’s been a while since we last heard from you, is everything ok?
Hi @daduestudio
When we apply the coupon, the free shipping does not work.
Free shipping appears properly with the coupon applied for me: https://snipboard.io/uFyiCS.jpg
If it looks differently on your end, clearing your browser cache may resolve the issue:
https://wordpress.com/support/browser-issues/#clearing-your-browser-cacheAlso (for your future references), kindly note that it’s prohibited to share login credentials as per the forum guidelines: https://wordpress.org/support/guidelines/#the-bad-stuff
We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.
- The topic ‘Problems with taxes and coupons’ is closed to new replies.