• Resolved daduestudio

    (@daduestudio)


    We have detected a problem related to the “Enable tax rates and calculations” option.

    On our website we have two types of roles. On the one hand, to one of them we show prices with taxes. On the other hand, to the other one we show the prices without taxes. For this reason, we are obliged to have the option “Enable tax rates and calculations” activated.

    – We have set the value 111€ to have free shipping and the option “Apply minimum order rule before coupon discount” is activated.
    – We also have a coupon that offers a 10% discount.
    – Our tax rate is 21%.

    When we apply the coupon, the free shipping does not work.

    But if the option “Enable tax rates and their calculations” is disabled and we apply the discount coupon, then it does work.

    How can we fix this?

    If you need more information, I can show you screenshots or explain mathematically what the problem is. Thank you very much!

    Translated with http://www.DeepL.com/Translator (free version)

Viewing 8 replies - 1 through 8 (of 8 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @daduestudio,

    For the coupon, how do you apply it? Are you using the default Coupon function in WooCommerce? Going by its description it sounds like there is a conflict with the plugin/tool you’re using to set user roles. Does it work if you disable the user role plugin?

    However, in order for us to get a better idea of your setup, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard from you, so I’m marking this thread as resolved.

    Hopefully, you’ve been able to resolve this, but we’ll be here if and/or when you are ready to continue.

    Thread Starter daduestudio

    (@daduestudio)

    Hemos probado a desactivar todos los plugins. Incluso hemos realizado pruebas en otras tiendas online que gestionamos y hemos detectado el mismo error en todas ellas. Por lo que descartamos cualquier tipo de incompatibilidad entre plugins.

    También nos gustaría indicarle que utilizamos el sistema de cupones de Woocommerce.

    No sé si hemos podido explicar suficientemente bien el problema. Sea como sea, le adjunto una copia del informe del sistema

    ———————-

    
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    Site address (URL): http://arriaca285.e.wpstage.net
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    ———————-

    The web page in question is in this state and the problem is still occurring.

    In case it may help, the error is related to the tax calculation when applying a discount coupon.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Thanks for sending over your system status.

    Your site is behind a login and you did not provide a sample coupon code thus we’re not able to replicate the issue.

    To get a better understanding, could you please share screenshots of your settings and the resulting behavior in the frontend? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Thanks.

    Thread Starter daduestudio

    (@daduestudio)

    I attach the url and the access keys so that you can make the necessary tests
    
    URL: https://arriaca285.e.wpstage.net/
    User: blogvault
    Pass: 502b3cad
    Coupon: errante10
    
    I also share with you screenshots of the configuration that we believe influences the error and its behavior in the frontend.
    
    Configuration: 
    https://snipboard.io/Wkd4CJ.jpg
    https://snipboard.io/hnf3YJ.jpg
    https://snipboard.io/xclWRb.jpg
    https://snipboard.io/lMWVgy.jpg
    
    Address for test mailing
    https://snipboard.io/ELdio1.jpg
    
    Behavior without coupons
    https://snipboard.io/WDZh9K.jpg
    
    Behavior with coupons
    https://snipboard.io/s6uV0v.jpg
    Shipping should also be free but it is not.
    
    If I change the shipping cost to 108, then yes it is free.
    https://snipboard.io/JQbdqf.jpg
    https://snipboard.io/rTvqmp.jpg
    
    We believe that the 2€ difference is related to the taxes that are calculated from the coupon discount.
    
    I attach again the status of the system because I had to activate some plugins that affect the frontend of the online store so you can do the tests you need.
    
    If you also need administrator access, I can create a profile for you. 
    
    Translated with www.DeepL.com/Translator (free version)
    Thread Starter daduestudio

    (@daduestudio)

    Hi there,

    It’s been a while since we last heard from you, is everything ok?

    Hi @daduestudio

    When we apply the coupon, the free shipping does not work.

    Free shipping appears properly with the coupon applied for me: https://snipboard.io/uFyiCS.jpg

    If it looks differently on your end, clearing your browser cache may resolve the issue:
    https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    Also (for your future references), kindly note that it’s prohibited to share login credentials as per the forum guidelines: https://wordpress.org/support/guidelines/#the-bad-stuff

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 8 replies - 1 through 8 (of 8 total)
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