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[resolved] Problems with "State" field in Billing Address (6 posts)

  1. cassie.frontdesk
    Member
    Posted 9 months ago #

    Store URL: http://www.estesleather.com/
    WordPress version: 3.9.1
    WP eCommerce version: 3.8.14.1
    Gold Cart version: 2.9.7
    Theme: Weaver II Pro 2.1.12

    After filling out customer info and clicking purchase, the form field "State" in billing address returns a message ""Please Enter a Valid State" even when correctly filling out.

    Try adding a product and checking out at http://www.estesleather.com/

    Any suggestions? I checked settings and everything seems to be setup and I am all up to date on all plugins, theme, and WP version.

    https://wordpress.org/plugins/wp-e-commerce/

  2. shondhis
    Blocked
    Posted 9 months ago #

    Yeah... I think it should be debugged to see whats wrong, as it really unusual.

  3. emilywinand
    Member
    Posted 9 months ago #

    I have the same problem...

  4. Mihai
    Member
    Plugin Author

    Posted 9 months ago #

    If you want download and install the upcoming 3.8.14.2 version. I believe there is a fix for that issue in the next update:
    https://github.com/wp-e-commerce/WP-e-Commerce/archive/branch-3.8.14.2.zip

  5. twtull
    Member
    Posted 9 months ago #

    Thanks Mihai.

    This updated plugin is working. Much better, in my case, than rolling back to a previous version.

    Please note that the version number of this plugin shows 3.8.14.1 on the admin plugins page even though it is the updated version.

    I still have the country above the state in both billing and shipping forms, which, btw, did not work for me with old 3.8.14.1 as I saw in previous recommendations. Will test soon with these fields back in the normal position and report back.

  6. cassie.frontdesk
    Member
    Posted 9 months ago #

    Hi Mihai, thanks for your response. I still need your help.

    After updating the wp-ecommerce manually via FTP it seems there is still an issue with this field, but it is now acting different compared to the previous version.

    Here is my experience (wish I could include screenshots) but please try checkout for yourself on estesleather.com - I have confirmed this issue to be the same experience with different machines, operating systems, browsers, and other users than myself.

    Here is whats happening now: After adding an item to the cart and going to check out, the shipping options do not show even after selecting my country and state and clicking calculate. Then I fill out the form, and in the billing address, the state field is not a drop down, it is a text field. Once I fill out the the text field with my state, I use the drop down to select my country. Upon choosing my country, the billing address state text field turns into a state drop down field type and I have to re-select the state from the drop down. After finishing my billing and shipping info, I click purchase and the check out page reloads with a message in red saying "Please select one of the available shipping options, then we can process your order." So, now there is an option for shipping and I can click purchase and move onto PayPal Standard checkout.

    So basically, shipping options and the state field in billing address are still acting odd. At least I can get to the PayPal now, but there are still those user hiccups causing extra steps during checkout that could loose a sale...

    Any suggestions?

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