Support » Theme: Customizr » Problems with Slider in Customizr V 3.4.38

  • Hello, I just updated to the version and the text and arrows of the slider have moved down with respect to the image … I already tried disabling each of the plugins I installed, but that does not fix the problem. I’m using a child-theme, but the only thing modified there are the following lines (which have nothing to do with the slider):

    /* DISABLE SEMI-TRANSPARENCY FOR STICKY HEADER ON SCROLL*/
    .tc-solid-color-on-scroll.sticky-enabled .tc-header,
    .tc-solid-color-on-scroll.sticky-enabled .navbar-inner {
      background-color: #FFFFFF;
    }
    
    /*TAMAÑO MINIMO DEL LOGO CON EL SHRINK ACTIVADO*/
    .sticky-enabled .tc-shrink-on .site-logo img {
        height: 70px !important;
        width: auto !important;
    }

    I include a screenshot. Thank you.

    Problems with arrows and text block in slider

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello Ellier,
    cannot reproduce the issue.
    Might be due to a recent theme change (slider’s slides item CSS selector moved from .item to .czr-item) that your site seem to not reflect.

    Most likely due to some server side caching system.

    Would you mind flushing your server’s side cache?

    Hope this helps.

    Andrew @igennus

    (@andrewhigennuscom)

    Hi Rocco

    I have just upgraded my test site to v3.4.387 (a true copy of my live site on v3.4.28) and the slider problem as described by Ellier appears. I had Cache Enabler by KeyCDN active. I refreshed cache and no change. I disabled cache and no change. Google Chrome Inspector shows the following in the console:

    Uncaught TypeError: Cannot read property ‘offsetWidth’ of undefined
    at b.slide (tc-scripts.min.js:1)
    at b.next (tc-scripts.min.js:1)
    at d (jquery.js:2)
    slide @ tc-scripts.min.js:1
    next @ tc-scripts.min.js:1
    d @ jquery.js:2

    Property offsetWidth is not found in my child theme, but is in the core theme.

    Hope this helps.

    Andrew

    Hi andrew,
    unfortunately this still looks like a caching issue.
    offsetWidth is used in several places.

    We cannot reproduce the issue on our ends, neither on your website (see: http://prnt.sc/dz6l06), did you downgraded your theme?
    If you did not this means that I’m served by another cdn server… :/

    The code itself shows no problems, please check:
    latest relase on wp.org preview: https://wp-themes.com/customizr/
    demo website: http://demo.presscustomizr.com/

    Andrew @igennus

    (@andrewhigennuscom)

    Rocco.

    I mixed up my version numbers a bit in my first post!

    Regardless, you have seen the live site at https://igennus.com is on v3.4.37 and all is good.

    The test site is at https://test.igennus.com and upgraded to v3.4.38 with the errors posted above.

    I last copied over code/data from live to test c. 1 month ago. I’ll repeat to ensure the only difference is the new Customizr version. But as of now, I believe it is only this change and the error has shown.

    Thanks

    Andrew @igennus

    (@andrewhigennuscom)

    Hi Rocco

    I have copied live to test. Code and data (inc. database) are identical except for updating two option_values in wp_options table for ‘siteurl’ and ‘home’.

    I re-applied Customizr upgrade from v3.4.37 to v3.4.38.
    Problem exists as described.

    Thanks

    Hi,
    yes I found that url in your wp.org profile.
    Though when I look at your test website it seems to work fine, and the console gives no errors ( see: http://prnt.sc/dz6zo6 )

    Andrew @igennus

    (@andrewhigennuscom)

    Rocco

    Thanks for your help. You’re right, the test site displays ok on v3.4.38. On different browsers, different OS’s, with/without login. Perhaps I needed a client-side cache refresh. I don’t know.

    *but* repeating the above on live site still has the same problem, v3.4.37 to v38 gives display issues. So I’m baffled. I need to work on pressing matters. Two hours is too long to spend on this for now. I’ll wait if others report problems.

    Here is my screenshot with the error: https://i.imgur.com/M45FyBR.png

    NB. I’ve reverted back to v3.4.37 on this site for now.

    A

    Thread Starter ElierBerrios

    (@elierberrios)

    Hi Rocco,
    Just to indicate, the site with the problem is still under construction … I have not activated any caching plugin or system in server … The error must come from another side and probably from the theme … it would not be wrong a new revision, just for precaution. 🙂

    Hi Elier,
    we cannot reproduce the issue.
    Is there any way to see your site?

    Can you see if it happens even disabling the child-theme?

    Thread Starter ElierBerrios

    (@elierberrios)

    Hi Rocco

    I found the problem !!! … in my child theme I had some modifications to the file inc / zr-front.php … I have replaced it with the updated file of the new version .. now the slider and the texts are seen correctly.

    Anyway thanks for the attention. 🙂

    I have got the same issue on http://www.pferdetermine.de – but I do not have any changes in the child theme like ElierBerrios mentioned…. How can I go back to the old version of customizr?

    The problem seems to be related to the caching. I purged all caches – the problem still exists. I deactivate W3TC – the slider works as expected. Now I want to activate W3TC again – but this does not work anymore!!! I cannot activate W3TC anymore. Has anyone else these issues?

    Andrew @igennus

    (@andrewhigennuscom)

    Regardless of the above – I can see Customizr have made some adjustments and upgraded again – I’ve moved onto 3.4.51 and all is good.

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
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