Title: Problems with Plugin iList Pro
Last modified: January 6, 2019

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# Problems with Plugin iList Pro

 *  Resolved [andyward75](https://wordpress.org/support/users/andyward75/)
 * (@andyward75)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problems-with-plugin-ilist-pro/)
 * Hi and apolgies if this is the wrong place to post this but I have raised a ticket
   with the suppliers but no acknowledgement of the same yet!
 * I have paid for and installed the iList Pro. I had previously installed the iList
   Lite which was free and trialled it. Satisfied, I made the purchase. I followed
   the instructions and delted the Lite installation and uploaded the zip file to
   my WordPress site that I had just downloaded from them.
 * Sure enough, all my data had been preserved which was encouraging but when I 
   went to the Page, which held the required iList Pro blocks, then WP issued an
   error stating that ‘Your site doesn’t include support for the “cgb/block-iList-
   block” block. You can leave this block intact, convert its content to Custom 
   HTML block or remove it entirely’. Below that is a Keep as HTML button and below
   that is the block in question which is effectively a specialised shortcode.
 * Also, there should be an entry for the shortcode generator in the Blocks list
   and that, too, is missing. The effect of this is to not show the infographics
   on the displayed page and just to issue an error stating that the template doesn’t
   exist.
 * Now, this may just be that they have screwed up but I wondered if there was any
   other possibilities considering the lates pretty big releases of core.
 * Any help greatly appreciated.

Viewing 1 replies (of 1 total)

 *  Thread Starter [andyward75](https://wordpress.org/support/users/andyward75/)
 * (@andyward75)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problems-with-plugin-ilist-pro/#post-11056963)
 * I’ve now been contacted by the companmy that developed the plugin and they are
   holding their hands up so my apologies if I have wased anyone’s time.
 * I am closing this now.
 * Regards

Viewing 1 replies (of 1 total)

The topic ‘Problems with Plugin iList Pro’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 1 participant
 * Last reply from: [andyward75](https://wordpress.org/support/users/andyward75/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/problems-with-plugin-ilist-pro/#post-11056963)
 * Status: resolved

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