Title: Problems with Photon Last modified: February 23, 2017 --- # Problems with Photon * Resolved [ibiza69](https://wordpress.org/support/users/ibiza69/) * (@ibiza69) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/) * Hi, today we are facing a problem uploading images at wordpress with photon turned on. The images do not show at website, they give this error: * We cannot complete this request, remote data could not be fetched * Can you please say if there is any problem at photon? it´s very urgent, we are facing many problems because this, we are a job website and people are sending CVs and images are not working 🙁 * Thanks! Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/problems-with-photon/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problems-with-photon/page/2/?output_format=md) * [BDISGUSTING](https://wordpress.org/support/users/bdisgusting/) * (@bdisgusting) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8840833) * I am all of the sudden having the same issue on my site. Images are returning“ We cannot complete this request, remote data could not be fetched” * This just started happening a few hours ago * Thread Starter [ibiza69](https://wordpress.org/support/users/ibiza69/) * (@ibiza69) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841027) * And we have disabled Photon at Jetpack and cleaned cache, but images are still being served from photon CDN… so still not shown. * How can we totally disable photon from our site and have our images linked back to our site directly? * If we have to place some code at functions.php, please explain well how should we proceed * Thank you. * Thread Starter [ibiza69](https://wordpress.org/support/users/ibiza69/) * (@ibiza69) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841132) * Ok, we have found a solution, disable photon at jetpack, then disable jetpack plugin and then enable it again, check that photon is still disabled and refresh page at website, images are back and linked to our website directly, without photon CDN URL. We probably won´t use photon anymore after this 🙁 * [programmin](https://wordpress.org/support/users/programmin/) * (@programmin) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841142) * Thankfully it seems the problem only happens in Chrome/webkit browsers though. That is odd and I wonder what might be triggering it. * [programmin](https://wordpress.org/support/users/programmin/) * (@programmin) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841259) * It seems the problem is only on browsers that send “accept:text/html,application/ xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8” header. * Apparently the cdn does not like “image/webp” being in that header, and blocks you. Not sure where you can change that setting in Chrome. * [randomfreeform](https://wordpress.org/support/users/randomfreeform/) * (@randomfreeform) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841281) * same thing happen to my site… VERY frustrating! Photon is the ONLY real reason I use JetPack but too often it breaks… (I believe the issue started with the latest JetPack update?). Does anyone know a good free or very inexpensive image cdn? thx! * Thread Starter [ibiza69](https://wordpress.org/support/users/ibiza69/) * (@ibiza69) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841469) * Hi [@programmin](https://wordpress.org/support/users/programmin/), I don´t think the problem it´s only with Google Chrome, as we tested in other explorers (Firefox, etc….), before opening the post, we also tested reposting new images at our site in those, and same problem replicated. So, can´t be only at Chrome. * [programmin](https://wordpress.org/support/users/programmin/) * (@programmin) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841649) * Really? If you go to, for example, [https://i0.wp.com/www.fblakeside.net/hp_wordpress/wp-content/uploads/2016/02/Calebs-Cousins-950-323.jpg?resize=280%2C102](https://i0.wp.com/www.fblakeside.net/hp_wordpress/wp-content/uploads/2016/02/Calebs-Cousins-950-323.jpg?resize=280%2C102) do you see it in both Chrome and Firefox? Are you sure your other browsers are not sending image/webp in the accept: header? You can check in network panel in f12 tools. * Thread Starter [ibiza69](https://wordpress.org/support/users/ibiza69/) * (@ibiza69) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8841678) * Hi, can´t see the image in any of those browsers. Gives the same error: We cannot complete this request, remote data could not be fetched * [aaylersghost](https://wordpress.org/support/users/aaylersghost/) * (@aaylersghost) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8842056) * Hello, we’re seeing the same issue, “We cannot complete this request, remote data could not be fetched” responses across major browsers … * Thanks, * [BDISGUSTING](https://wordpress.org/support/users/bdisgusting/) * (@bdisgusting) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8842082) * Does anyone have hotlinking or other protections that might be preventing photon from accessing the original images? * We had this in our htaccess to deny requests with no user agent. It’s been in place for quite some time, but I removed it as a test and new uploads started to work again. I’m not sure if something changed on the Jetpack side but it’s odd that this would randomly stop the service from working. * ########################################## ## Block requests without a User Agent (usually spam requests from malicious scripts) RewriteEngine On RewriteCond%{ HTTP_USER_AGENT} ^$ RewriteRule (.*) – [F,L] ## End empty UA block * [imthatguydavid](https://wordpress.org/support/users/imthatguydavid/) * (@imthatguydavid) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8842216) * Glad to know other people are experience this issue as well. (misery loves company, right?) * I’m pretty confident it’s an issue with Photon. I deactivated my photon, and cleared my cache and my images are back. * Hopefully jetpack will take a look at what went wrong and what broke the functionality. * [roxchou](https://wordpress.org/support/users/roxchou/) * (@roxchou) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8842257) * Experiencing same issue. Disabling photon and clearing all cache has resolved the issue for now. * [franp](https://wordpress.org/support/users/franp/) * (@franp) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8842573) * I can’t disable Photon!!!!!! * Any solution? * [myrtlebloc](https://wordpress.org/support/users/myrtlebloc/) * (@myrtlebloc) * [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/#post-8842789) * I am having the same problem same issue, “We cannot complete this request, remote data could not be fetched” . If I disable Photon the most of the images return except in Tiled galleries which is the main reason we use Jetpack. If I disable Tiled Galleries my cool mosiac gallery is gone. * [http://chimmayaart.com/exhibitions/photos/june-26th-july-30th-exhibition-gallery-views/](http://chimmayaart.com/exhibitions/photos/june-26th-july-30th-exhibition-gallery-views/) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/problems-with-photon/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problems-with-photon/page/2/?output_format=md) The topic ‘Problems with Photon’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [images](https://wordpress.org/support/topic-tag/images/) * 19 replies * 11 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/problems-with-photon/page/2/#post-8852715) * Status: resolved