Title: Problems with MSIE?
Last modified: August 30, 2016

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# Problems with MSIE?

 *  [dbinteractivedan](https://wordpress.org/support/users/dbinteractivedan/)
 * (@dbinteractivedan)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/problems-with-msie/)
 * The Email Before Download plugin works fine for us in Chrome and Firefox for 
   both Windows and Mac, but when downloading a file on MSIE it hangs after the 
   loading thermometer reaches 100%. In other words, the loading progress bar is
   displayed and counts up to 100% but then nothing happens.
 * We’re using WordPress 4.2.5, Download Monitor 1.9.0, and Email Before Download
   3.4. I hate to downgrade the Download Monitor plugin back to 3.3.6, but I may
   have to if the problem is being caused by that plugin and the prior version works
   in MSIE.
 * Can anyone think of any other possible solution?
 * [https://wordpress.org/plugins/email-before-download/](https://wordpress.org/plugins/email-before-download/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problems-with-msie/#post-6762674)
 * You should narrow down your test to just Download Monitor. In other words, don’t
   use the Email Before Download form (actually disable the plugin entirely if you
   want). In your Downloads area (where you uploaded the file into Download Monitor),
   pull the page up for that file and in the top right area of the screen there 
   will be a URL. That is the URL for the file as far as Download Monitor is concerned.
   Use that URL and test again with IE. Make sure you completely clear your cache
   first in IE and exit & restart it. Also, use a system out on the Internet (in
   other words, don’t test from your own network). See how that goes…
 * Are you using Apache or IIS or nginx? Are you doing any proxying, server caching,
   or redirecting? If you have a test URL, post it.
 *  [lukescammell](https://wordpress.org/support/users/lukescammell/)
 * (@lukescammell)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problems-with-msie/#post-6762689)
 * Definitely a problem with IE8. IE9+ works just fine, but IE8 throws an error 
   and doesn’t even start downloading for me.
 * WordPress 4.4.1
    Download Monitor 1.9.1 Contact Form 7 4.3.1 Email Before Download
   3.4
 * I’ve tested the download on its own (Download Monitor shortcode in a test page,
   without using EBD or Contact Form 7) and it works just fine.
 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problems-with-msie/#post-6762690)
 * Make a public test page and put the URL in here so I can try it. Also, post your
   shortcode.
 * You might to make your test file download a .jpg file and not a .pdf or any other
   extension that might require a plugin to view.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problems with MSIE?’ is closed to new replies.

 * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522)
 * [Email Before Download](https://wordpress.org/plugins/email-before-download/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-before-download/)
 * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [dtynan](https://wordpress.org/support/users/dtynan/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/problems-with-msie/#post-6762690)
 * Status: not resolved