Title: Problems with latest version Last modified: August 4, 2020 --- # Problems with latest version * [csccpud](https://wordpress.org/support/users/csccpud/) * (@csccpud) * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/) * We have a couple of issues with the latest version of the plugin * 1. Business hours aren’t saved and working 2. When using the 3CX Chat Server, our agents are shown as “Agent Agent” and “Support” from the customer side — how can we show our agent’s name and/or gravatar? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-with-latest-version-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/#post-13211275) * Hi [@csccpud](https://wordpress.org/support/users/csccpud/), * > 1. Business hours aren’t saved and working * Try changing the opening hours and one more setting, then press save. Let us know if during this feed the plugin saves the other setting you changed. * > 2. When using the 3CX Chat Server, our agents are shown as “Agent Agent” and“ > Support” from the customer side — how can we show our agent’s name and/or gravatar? * The “Agent Agent” issue seems to be referring to the Join message where the chat sends the message “Agent [WordPress Username] has joined the chat.”. * Gravatar works when the agent’s email is registered in Gravatar. * Finally, be sure to check the “Use Logged In User Details” setting in the Chat Box section to enable all of the above features as described. * Thread Starter [csccpud](https://wordpress.org/support/users/csccpud/) * (@csccpud) * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/#post-13214086) * [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * > Try changing the opening hours and one more setting, then press save. Let us > know if during this feed the plugin saves the other setting you changed. * Where are the opening hours? I did try setting the business hours, then making another settings change, then saved. same result — business hours are not saved, nor displayed. * Here’s some other oddities: * 3. We no longer have an option to transfer or have another agent join the chat 4. we cannot send a link on our site to the customer chatting with us 5. in the chat history, all agents are labeled as “Admin” instead of their display name * Side question: Can we change the default avatar when gravatar isn’t available? - This reply was modified 5 years, 9 months ago by [csccpud](https://wordpress.org/support/users/csccpud/). * Thread Starter [csccpud](https://wordpress.org/support/users/csccpud/) * (@csccpud) * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/#post-13214156) * [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * 6. Also — formatting in the chat window. there’s been a few messages where an apostrophe or quote didn’t show, but instead showed the html coding, for example,” was showing up as " * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/#post-13215808) * Hi, I’m sorry for the confusion, I was meant business hours. What I want to check is if the rest of the settings are being saved when changed in combination with business hours. * About the other issues I’m answering you below. * > 3. We no longer have an option to transfer or have another agent join the chat * This functionality is no longer available after Version 9.0.0. * > 4. we cannot send a link on our site to the customer chatting with us * There is no specific functionality to send a link to internal or external web page , you can copy and paste the required link and it will appear as hyperlink to your visitor. * > 5. in the chat history, all agents are labeled as “Admin” instead of their > display name > 6. Also — formatting in the chat window. there’s been a few messages > where an apostrophe or quote didn’t show, but instead showed the html coding, > for example, ” was showing up as ” * These are definitely issues that we will fix in the next few plugin’s updates. * Thread Starter [csccpud](https://wordpress.org/support/users/csccpud/) * (@csccpud) * [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/#post-13218180) * [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) Thanks for the replies and help * > What I want to check is if the rest of the settings are being saved when changed > in combination with business hours. * I tried this yesterday — set business hours, then went to another settings page, made changes, then hit save. The other settings I changed, stayed; the business hours did not. * > This functionality is no longer available after Version 9.0.0. * Will this feature come back or possibly be available in a paid version? This was really appealing to us and why we chose your plugin. I’d be happy to pay for a version that had this. * > There is no specific functionality to send a link to internal or external web > page , you can copy and paste the required link and it will appear as hyperlink > to your visitor * In a previous version, while an agent was engaged in a chat with a website visitor, they had an option to send a link to the a page on the website. The chat inferace for the agent had a drop down feature or something that showed all pages on the site. Just a convenience thing, and would be willing to pay for this feature. [The “Direct User to Page” option seen here.](https://lh6.googleusercontent.com/NAWgYLKUZrhz8u6om38ihQfc_mrRmXAn7q_DbQDFnjVyKFbYDyHXbiephFMA35REdwKFoA7nb3OWJxkmfad_ZitRZOr7zoaAkr39T9rg0bTTNy9-r_S2u2fi7yrTypMMUA) * > These are definitely issues that we will fix in the next few plugin’s updates. * Thanks! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Problems with latest version’ is closed to new replies. * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258) * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/) * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/) * 5 replies * 2 participants * Last reply from: [csccpud](https://wordpress.org/support/users/csccpud/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/problems-with-latest-version-3/#post-13218180) * Status: not resolved