[Resolved] Problems with international customers being able to complete their checkout!
Store URL: http://candlesrecharge.com.au
WordPress version: 3.7.1
WP e-Commerce version: 184.108.40.206
Gold Cart version: –
My 2 [possible] international clients did this:
They added items to their cart and went to check out. At the checkout I have had 2 clients (1 potential) try to add in their international addresses and complete their payment only to have there be an error with their address in checking out before hitting Paypal.
One of the [potential] clients lives in Bangkok- that isn’t even available in the countries list!
The other one of the clients had created an account and when they tried to save their address as Singapore, Singapore [postcode] it kept adding in Saint Barthelemy instead of Singapore. Here is this clients exact list of issues:
“A couple of problems I encountered when trying to check out:
1. I can’t seem to save my country to Singapore in my Profile page. Every time I select the correct country in the drop down box and save, it automatically changes to Saint Barthelemy.
2. I can’t check out. My check out cart reflects $0.00 on the top right hand corner. When I click “CHECK OUT”, page displays ‘Oops, there is nothing in your cart. Please visit our shop.
3. However, when I click ‘My Account’, it shows that I have an incomplete sale for 2 sets of remote control rechargeable LED Flameless tea light candles set of 12 (Amber) and there is no CHECKOUT button for me to make payment.
I expected WP e-Commerce to do this:
To be able to process orders by my international clients. And for anyone who has registered a user account and has to complete a payment after logging out and logging back in to be able to complete their order.
Instead it did this:
I double checked my store settings and I have selected ALL countries so I can not see how else I can solve this issue.
I also checked what happens when logged in as a registered user and you have an ‘Incomplete’ Order in your account & there are no items in your cart, and found that there is ZERO way for them to be able to resume their order and complete checkout.
Please advise on how I can solve this as I don’t want to lose international orders 🙁
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