Support » Plugin: WooCommerce » Problems with cart, payment and others

Problems with cart, payment and others

  • Resolved t2app

    (@t2app)


    1 month, 3 weeks ago

    Hello
    Yesterday i try to buy in our shop, and i look that when i click at cart page then wordpress refresh my actual page, not come to cart page, then i try to enter directly at t2app.es/carrito and i look my cart, but when i try to checkout, the woocommerce do the same, refresh my page, but i cant do the checkout.
    I’m loocking the woocomerce status and all its ok, i try to put another wordpress theme, and the problem persist, i try to unable woocommerce and uninstallit and installit again, and the problems persist. Shortcodes at my pages are well.
    Somebody can help me please?
    Thank you very much

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK

    (@riaanknoetze)

    1 month, 3 weeks ago

    Hi there,

    In order to troubleshoot this further, can you share a copy of your status report as found under **WooCommerce > Status**? I’m wondering whether you have the WooCommerce pages assigned in your WooCommerce settings at **WooCommerce > Settings > Advanced > Page Setup**.

    Thanks!

    Thread Starter t2app

    (@t2app)

    1 month, 3 weeks ago

    Hello,

    Here you can see the info

    Entorno WordPress
    Dirección de WordPress (URL): https://t2app.es
    Dirección del sitio (URL): https://t2app.es
    Versión de WooCommerce: 4.8.0
    Paquete de la REST API de WooCommerce: 4.8.0 /var/www/vhosts/t2app.es/httpdocs/wp-content/plugins/woocommerce/includes
    Paquete WooCommerce Blocks: 3.8.1 /var/www/vhosts/t2app.es/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
    Paquete del programador de acciones: 3.1.6 /var/www/vhosts/t2app.es/httpdocs/wp-content/plugins/woocommerce/packages/action-scheduler
    Paquete de WooCommerce Admin: 1.7.3 /var/www/vhosts/t2app.es/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-admin
    Directorio de registros con permiso de escritura: /var/www/vhosts/t2app.es/httpdocs/wp-content/uploads/wc-logs/
    Versión de WordPress: 5.6
    WordPress multisitio: –
    Límite de memoria de WordPress: 256 MB
    Modo de depuración de WordPress: –
    Cron de WordPress:
    Idioma: es_ES
    Caché externa de objetos: –

    Entorno del servidor
    Información del servidor: Apache
    Versión de PHP: 7.2.34
    PHP post max size: 20 MB
    PHP time limit: 600
    PHP max input vars: 1000
    Versión cURL: 7.29.0, NSS/3.44
    SUHOSIN Instalado: –
    Versión de MySQL: 5.5.5-10.2.32-MariaDB
    Tamaño máximo de subida: 20 MB
    Por defecto la zona horaria es GMT: La zona horaria por defecto es Europe/London – debería ser UTC
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Cadena multibyte:
    Publicación remota:
    Obtención remota:

    Plugins dependientes (1)
    maintenance.php maintenance.php
    Ajustes
    API activada:
    Forzar SSL: –
    Moneda EUR (€)
    Ubicación de la moneda right
    Separador de miles .
    Separador decimal ,
    Número de decimales 2
    Taxonomías: Tipos de producto external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomías: Visibilidad del producto exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Conectado a WooCommerce.com: –
    Páginas de WooCommerce
    Base de la tienda: #5 – /productos/tienda/
    Carrito: #6 – /carrito/
    Finalizar compra: #7 – /finalizar-compra/
    Mi cuenta: #8 – /mi-cuenta/
    Términos y condiciones: #1409 – /terminos-y-condiciones/

    Thread Starter t2app

    (@t2app)

    1 month, 3 weeks ago

    I think that the problem was a translation plugin, WEGLOT… Because now i can enter without problem.

    In addition, you know why my checkout page is not adapted to the screen? how can adapt this?

    Thank you very much

    Plugin Support Senff – a11n

    (@senff)

    1 month, 3 weeks ago

    Hey @t2app

    I’m not able to enter your site right now (it’s showing an Apache test page), but if your checkout page does not look right on all screens, it’s something you’ll need to check within your theme.

    Thread Starter t2app

    (@t2app)

    1 month, 3 weeks ago

    Sorry, we are recovering the last backup to verify if this problem will be fixed

    Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    1 month, 3 weeks ago

    Thanks for letting us know! If you’re still having trouble after restoring that backup, let us know and we’ll see what we can do.

Viewing 6 replies - 1 through 6 (of 6 total)
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