Title: Problems with cache (W3 Total Cache)
Last modified: April 10, 2020

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# Problems with cache (W3 Total Cache)

 *  [paulomvinhas](https://wordpress.org/support/users/paulomvinhas/)
 * (@paulomvinhas)
 * [6 years ago](https://wordpress.org/support/topic/problems-with-cache-w3-total-cache/)
 * Hey fellows
    I’m having problems with cache and Facebook Messenger on my website.
   How can I add exception to W3TC plugin not cache Facebook Messenger?
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [paulomvinhas](https://wordpress.org/support/users/paulomvinhas/)
 * (@paulomvinhas)
 * [6 years ago](https://wordpress.org/support/topic/problems-with-cache-w3-total-cache/#post-12660215)
 * Hi
 * I’m back to tell I resolved my problem.
    W3TC Menu > Page Cache > Advanced > 
   On “Rejected Cookies” you put:
 * sb
    datr _fbp c_user xs spin presence
 * Those cookies are used by Facebook on Messenger Customer Chat call. Puting it
   there you tell to W3TC to never cache the chat plugin.
    It took a while to be
   effective but works (:
    -  This reply was modified 6 years ago by [paulomvinhas](https://wordpress.org/support/users/paulomvinhas/).
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [6 years ago](https://wordpress.org/support/topic/problems-with-cache-w3-total-cache/#post-12675011)
 * Thanks for the update. Let us know if you have other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problems with cache (W3 Total Cache)’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/problems-with-cache-w3-total-cache/#post-12675011)
 * Status: not resolved