Problems with better docs redirecting

  • Resolved Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)


    5 years ago

    Hi Guys,
    I’m having an intermittent problem with better docs. When saving a draft in better docs it redirects me to my homepage, signed out.

    I then try to log back into my website and it just redirects me back to the homepage. Once I’ve managed to log back I can click all the plugins etc Sometimes better docs. But when I go to click drafts again to edit a post it does the same thing.
    I’ve cleared cache etc and I’ve found it usually fixes itself after about 5 hours. It was working perfectly fine before the update

    – On the page’s part it all works fine, drafts working etc

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Abid Hasan

    (@abidhasan112)

    5 years ago

    Hi @conorbradleydigitalagency ,

    It seems strange actually! I could not able to reproduce this issue on my end. Have a look: https://d.pr/v/4yoRyt

    Can you please try re-saving your WordPress permalink from Dashboard > Settings > Permalinks > Save Changes and try again.

    If the issue still occurs, please create a support ticket from here: https://wpdeveloper.net/support/new-ticket/

    We will deeply check this issue on your website and get back to you there.
    Thank you!

    Plugin Support Abid Hasan

    (@abidhasan112)

    5 years ago

    Hi @conorbradleydigitalagency ,

    We got your support ticket. We’re checking your issue with high priority and get back to you there don’t worry.

    Thank you!

    Plugin Support Abid Hasan

    (@abidhasan112)

    4 years, 12 months ago

    Hi @conorbradleydigitalagency ,

    Has your issue been resolved yet? We replied to your support ticket but didn’t hear back from you for a long time.

    Can you get back to us through the support ticket so that we can help with this?

    Thank you!

    Thread Starter Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)

    4 years, 12 months ago

    Hi Abid,
    Sorry I’ve been extremely busy. The issue has been resolved through the website support ticket.
    Resolution
    – Changed the permalink structure
    – Removed the conflicting plugin that was messing with the link structure
    – Cleared Cache
    – Flushed DNS on the computer

    Many Thanks,
    Conor

    Plugin Support Abid Hasan

    (@abidhasan112)

    4 years, 12 months ago

    Hi @conorbradleydigitalagency ,

    Glad to know that your issue has been fixed. Thanks for letting us know!
    Can you please tell me which plugin was conflicting on your end so that we can aware of it?

    Thank you!

    Thread Starter Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)

    4 years, 12 months ago

    The plugin wasn’t conflicting with your better docs plugin, It was conflicting with the actual permalink settings and wouldn’t let you log back in to the wordpress site

Viewing 6 replies - 1 through 6 (of 6 total)

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