Problems with BackupBuddy

  • Resolved jcd1006

    (@jcd1006)


    8 years, 3 months ago

    With both plugins enabled, I am receiving an error which prevents backup buddy to go through with a backup.

    HTTP Loopback Connections are not enabled on this server or are not functioning properly. You may encounter stalled, significantly delayed backups, or other difficulties. See details in the box below. This may be caused by a conflicting plugin such as a caching plugin. Click for instructions on how to resolve this issue. Details:
    Warning #9038: Connected to server but unexpected output: `<!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
    <html><head>
    <title>Your access to this site has been limited</title>
    </head><body>
    <h1>Your access to this site has been limited</h1>
    <p>Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)</p>
    <p>Reason: <span style=”color: #F00;”>Manual block by administrator</span></p>
    <p style=”width: 600px;”><b>Important note for site admins: </b>If you are the administrator of this website note that your access has been limited because you broke one of the Wordfence firewall rules.
    The reason you access was limited is: <b>”Manual block by administrator”</b>.
    <br /><br />
    If this is a false positive, meaning that your access to your own site has been limited incorrectly, then you
    will need to regain access to your site, go to the Wordfence “options” page, go to the section for Firewall Rules and disable the rule that caused you to be blocked. For example,
    if you were blocked because it was detected that you are a fake Google crawler, then disable the rule that blocks fake google crawlers. Or if you were blocked because you
    were accessing your site too quickly, then increase the number of accesses allowed per minute.
    <br /><br />
    If you’re still having trouble, then simply disable the Wordfence firewall and you will
    still benefit from the other security features that Wordfence provides.

    <br /><br />
    If you are a site administrator and have been accidentally locked out, please enter your email in the box below and click “Send”. If the email address you enter belongs to a known site administrator or someone set to receive Wordfence alerts, we will send you an email to help you regain access. <a href=”https://support.wordfence.com/solution/articles/1000010693-i-ve-locked-myself-out-of-my-site-i-ve-tried-the-email-unlock-feature-and-it-didn-t-work-what-shoul&#8221; target=”_blank”>Please read this FAQ entry if this does not work.</a>
    <br /><br />
    <form method=”POST” action=”http://hiddendomain.com/?_wfsf=unlockEmail”&gt;
    <input type=”hidden” name=”nonce” value=”ee5b43ffb1″ />
    <input type=”text” size=”50″ name=”email” value=”” maxlength=”255″ /> <input type=”submit” name=”s” value=”Send me an unlock email” />
    </form>
    <br /><br />

    </p>
    <address>This response was generated by Wordfence.</address>
    </body></html>
    . Code:503 Service Temporarily Unavailable Service Temporarily Unavailable`.

    https://wordpress.org/plugins/wordfence/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WFMattR

    (@wfmattr)

    8 years, 3 months ago

    It sounds like your server’s own IP address has been blocked manually. Go to the Blocked IPs list, and find the server IP address, and remove it from the list.

    If you blocked the IP intentionally because of attacks you saw in the logs, you may need to check with the host to see how some visits are showing up with the server’s IP instead of their own IPs. (The problem must not be happening with all of the visits, because you are still able to access the site.)

    If the site previously had “Varnish” caching enabled, but does not anymore, it might not be a problem anymore. You can check on the Live Traffic page to see if visits are showing up with unique IP addresses.

    -Matt R

    Thread Starter jcd1006

    (@jcd1006)

    8 years, 3 months ago

    I checked and some of the sites that are incurring this issue have 0 IPs blocked. I verified that on sites that do have IPs blocked, the server IP is not included in the list.

    Plugin Author WFMattR

    (@wfmattr)

    8 years, 3 months ago

    IP blocks are temporary, so it’s possible the firewall rules are set too strict, causing them to be blocked only on some attempts — at least on the servers with no blocked IPs. Do you have Wordfence set to email you alerts when an IP is blocked? That can be a good way to trace them, if the backups may be occuring when you’re not available to view the blocked IPs.

    In those cases, they would be getting a different message other than “Manual block by administrator”, since that should only appear for addresses you’ve blocked manually.

    For the server(s) that saw the exact message above, do you have any type of reverse proxy, such as Varnish, nginx, or CloudFlare? These can change the IP address the server sees, depending on your settings, so it’s possible that a different blocked IP address is the problem.

    -Matt R

    Thread Starter jcd1006

    (@jcd1006)

    8 years, 3 months ago

    It’s occurring on quite a few sites, some of which are just running Wordfence out of the box with no changes really, some have the wp login hidden along with minor changes, and some are more extensive changes. I have tried running a backup while logged in and it gives me the same error as it does when the automated backup fails. When it failed during my manual attempts, Wordfence didn’t show any blocked IPs.

    None of the sites having an issue are using Cloudflare or any similar service.

    Plugin Author WFMattR

    (@wfmattr)

    8 years, 3 months ago

    Does it always show “Manual block by administrator” as the reason for the blocked request? I’ve never seen that appear without a manual block having been done, so it’s really strange for the site to have 0 blocked IPs but still show that message.

    If you try manually blocking an IP address on the Blocked IPs page, then go to a different page, and click Blocked IPs again, does the IP stay blocked? There might be a problem with the form not showing the IPs that really are blocked.

    If that might be the case, you could also try reinstalling Wordfence after turning on “Delete Wordfence tables and data on deactivation” near the bottom of the Wordfence options page. If the backup works properly after that, there might still be a conflict stopping you from seeing blocked IPs, but that would narrow down the issue and solve part of the problem.

    -Matt R

Viewing 5 replies - 1 through 5 (of 5 total)
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