Support » Fixing WordPress » Problems with admin area

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  • Moderator t-p

    (@t-p)

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes via FTP or SFTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    HeleneFG

    (@helenefg)

    Yeah, thanks t-p, I have tried deactivating all plugins, didn’t make any difference. I also suspect it isn’t theme related because I downloaded a new copy and re-installed it. Still no difference.

    Moderator t-p

    (@t-p)

    Have you also tried:

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

    HeleneFG

    (@helenefg)

    Just did that and it didn’t change anything.

    Moderator t-p

    (@t-p)

    -If the above troubleshooting steps do not resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory. Read the Manual Update directions first!

    Backup everything (including your database) before doing any action.

    HeleneFG

    (@helenefg)

    OK, I”ll try that. I’m not sure how to back up the databases though. Could you please direct me to those instructions? Keeping in mind that I don’t understand mySQL or PHP or anything like that 🙁

    Moderator t-p

    (@t-p)

    HeleneFG

    (@helenefg)

    OK done that, and my admin now looks like it should. YAY!!!
    So that worked. I have a problem though. I can login to the admin section, I activated the plugins one by one, all went well. However, I’m now clicking on a customer name to open the order, and I get to a WordPress 5-minute installation page asking me for site name, passwords, etc, as if it’s going to try to install again. Not sure what to do now.

    HeleneFG

    (@helenefg)

    OK and now I can’t access any of the admin pages, I just get sent to that installation page.

    HeleneFG

    (@helenefg)

    I just cleared the cache and have now reopened the admin page, all good! Phew! I’d forgotten to do that step in the instructions. :/

    HeleneFG

    (@helenefg)

    Thanks so much for your help! I can’t tell you how much I appreciate it! Well, yes I can… HEAPS!!!!!!!

    Moderator t-p

    (@t-p)

    glad to be of help. 🙂

Viewing 12 replies - 1 through 12 (of 12 total)
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