• Resolved mathoscolour


    When i make a new ticket i didnt recive an email.. neither the user and the agent.
    Can you help me with that?

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  • Plugin Author awesomesupport



    Assuming that you have all the emails turned on in TICKETS->SETTINGS->EMAIL, you should install an email logging plugin. Something like SMTP POST or better yet, MAILGUN or SENDGRID. Those last two require accounts to be opened at those services but the logging is better.

    Either way, once you have an email logging system installed, you can see from the logs whether the email was generated and sent but not delivered or not generated at all in the first place.

    Knowing which one is happening will go a long with towards troubleshooting the problem.


    Plugin Author awesomesupport



    Its been a while since we heard from you about this issue. We’re hoping its resolved and will go ahead and mark this thread as such. If you have any other issues, please feel free to start a new topic.

    Thanks for using and supporting Awesome Support!

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