Title: problems uninstalling the plugin
Last modified: February 7, 2022

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# problems uninstalling the plugin

 *  Resolved [jonhzz](https://wordpress.org/support/users/jonhzz/)
 * (@jonhzz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/problems-uninstalling-the-plugin/)
 * I uninstalled the plugin from my site, and when I went to see the site it didn’t
   open the pages as before, when I click on the pages it appears # in front of 
   the links and when it does the second time, the link opens in a new tab.
 * can you help me to leave the site as it was before, opening the page without 
   having to open a new tab.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/problems-uninstalling-the-plugin/#post-15336003)
 * Dear [@jonhzz](https://wordpress.org/support/users/jonhzz/) ,
 * Thanks for reaching out.
 * May we ask you to confirm if the issue arose, when you have uninstalled the Popup
   Builder plugin?
 * May we have the website URL to see how the website works?
 * Also, when you install the plugin back, does your website behaves as before?
 * By the way, can you please send us the system information file?
    You can retrieve
   it from here:
 * [How to Retrieve the “System Information” File](https://help.popup-builder.com/en/article/how-to-retrieve-the-system-information-file-19wirum/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Thanks,
    Popup Builder Team
 *  Thread Starter [jonhzz](https://wordpress.org/support/users/jonhzz/)
 * (@jonhzz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/problems-uninstalling-the-plugin/#post-15339534)
 * it looked like this when I installed the plugin so I uninstalled it but it still
   kept opening in a new tab, even uninstalling it it didn’t go back to normal
    -  This reply was modified 4 years, 4 months ago by [jonhzz](https://wordpress.org/support/users/jonhzz/).
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/problems-uninstalling-the-plugin/#post-15341498)
 * Dear [@jonhzz](https://wordpress.org/support/users/jonhzz/) ,
 * Thanks for getting back to us.
 * We are not sure if the issue is somehow connected with the plugin.
    May we ask
   you to confirm, if you faced the issue when you have installed the plugin and
   created the popup?
 * Also, may we have the website URL to open any of the pages and see how it works?
 * By the way, can we have the asked System Information file, please?
 * Thanks,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘problems uninstalling the plugin’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/problems-uninstalling-the-plugin/#post-15341498)
 * Status: resolved