Support » Fixing WordPress » Problems setting up custom 404 error page with cpanel

  • Resolved barnez



    My site is on shared hosting and I’m using the cPanel Pro 1.0 (RC1). I’ve recently worked through the error pages feature on the cpanel to create a basic custom 404 error page which has been uploaded to the root folder as ‘404.shtml’.

    The problem is that I can see the page at, however it is not being linked to when I use an incorrect site page.

    I’ve tried inserting ‘ErrorDocument 404 /404.shtml’ into the .htaccess file but that hasn’t made a difference. I also have tried temporarily renaming the .htaccess file. This brings up the custom error page when I use a non-existent site url, but then when I try a real site url I’m still directed to the custom 404 page.

    Is there something in my .htaccess file which is causing this conflict?
    If so, how might I identify it?


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  • Hi Barnez,
    Can you share a fix for this.Im having the same problem and its killing me.

    Hi Mark,

    In the end I gave up and enlisted help. Joined and placed an order with maxcreations. 3 days later the 404 page was up and running. I had a rummage around afterwards but couldn’t see any obvious modifications.

    I’m not sure how pc it is to suggest paid support and handing over login details on this forum, but I found the support honest and trustworthy, that was my solution.

    Good luck.

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