Problems sending emails. No outbound route port 25, 587

Resolved

JulesWebb

(@juleswebb)

8 years, 9 months ago

Hello

I’m having trouble sending emails. Below is the error I get when I try sending a test email.

Communication Error [334] – make sure the Envelope From email is the same account used to create the Client ID.

Below are the results of my Diagnostic Test

OS: Linux serv01.m43.siteground.biz 2.6.32.59-sg3 #9 SMP Wed Sep 26 03:29:25 CDT 2012 x86_64
HTTP User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36
Platform: PHP Linux 5.5.25 / WordPress  4.2.2 en_US
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes
WordPress Theme: Layers Child
WordPress Plugins: Gravity Forms, Aesop Story Engine, All In One SEO Pack, Auto Terms of Service and Privacy Policy, Bloom, Gravity Forms Constant Contact Add-On, Gravity Forms Terms of Service Field, Gravity Forms Logging Add-On, Gravity Forms Signature Add-On, iThemes Security Pro, iThemes Sync, Layers - Updater, Menu Social Icons, User Profile Picture, Monarch Plugin, Postman SMTP, Redirection, SB-RSS_feed-plus, SG CachePress, Shortcodes Ultimate, Simple Image Sizes, Special Recent Posts PRO Edition, TinyMCE Advanced, Testimonials WordPress plugin, UpdraftPlus - Backup/Restore, WP-DBManager, WP Rocket, WP Smush Pro, WPMU DEV Dashboard, WPMU DEV Videos
Postman Version: 1.6.23
Postman Sender Domain (Envelope|Message): dc-acupuncture.com|dc-acupuncture.com
Postman Prevent Message Sender Override (Email|Name): No|No
Postman Transport URI: smtp:ssl:oauth2://smtp.gmail.com:465
Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 0|2
Postman Bind (Success|Fail|Path): Yes|No|/home/dcacupun/public_html/wp-content/plugins/postman-smtp/Postman/PostmanWpMailBinder.php
Postman TCP Timeout (Connection|Read): 10|60
Postman Email Log (Enabled|Limit|Transcript Size): Yes|10|128
Postman Run Mode: production
Postman PHP LogLevel: 40000
Postman Stealth Mode: No
Postman File Locking (Enabled|Temp Dir): Yes|/tmp

Screenshot of Connectivity Test
http://webbdemo.com/images/p1.png

I think the problem resides with either settings from iThemes Security Pro or the hosting provider Siteground. I was wondering if you know of issues with either.

Appreciate any insights or feedback!
jules

https://wordpress.org/plugins/postman-smtp/

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Author Jason Hendriks
(@jasonhendriks)

8 years, 9 months ago

Nine times out of ten you got this error because you are logged in to Google with the wrong account. I.e., a different account that you setup Postman with. Do you have multiple Google accounts?

And the one out of ten cause is a Google security issue. Login to Gmail on the web and see if there is a security prompt or email from Google that you need to answer.

Thread Starter JulesWebb
(@juleswebb)

8 years, 9 months ago

Hi Jason

Thanks for the incredible prompt reply! wow!

RE: Do you have multiple Google accounts?
yes, but the current account was the one used to create the OAuth.

RE: Login to Gmail on the web and see if there is a security prompt or email from Google that you need to answer.
No emails from Google or security prompt.

I tested submitting the contact form and it never came through, but did show up in the Postman logs.

NOTE: the Google email that the OAuth is set up under is not the primary email used in the wordpress general settings. Not sure that this would be an issue, but thought I would mention it.

Do you have any other insights?

Plugin Author Jason Hendriks
(@jasonhendriks)

8 years, 9 months ago

Are you 1000% sure? Every time this problem is reported it turns out the user was logged in with the wrong ID. The avatar in the top right corner tells you who is logged in to Google. Did you watch the short install video?

The email listed in Configure Manually > Message > Envelope From must be the email of the user logged in to Google. It can not be an alias or Group email address.

Thread Starter JulesWebb
(@juleswebb)

8 years, 9 months ago

Below are screenshots to the gmail account and the developers console. This is what you are talking about, right?

http://webbdemo.com/images/p2.png
http://webbdemo.com/images/p3.png

Does it make a difference that the gmail account is a google business apps account? I wouldn’t think so, but you never know.

thanks for your time!
jules

Plugin Author Jason Hendriks
(@jasonhendriks)

8 years, 9 months ago

Hi Jules, would you please show me a screenshot of Postman’s Account settings screen and Message setting screen?

No Google Apps is fine, that’s what I use.

Thread Starter JulesWebb
(@juleswebb)

8 years, 9 months ago

RE: Did you watch the short install video?
yes I did. My connection and permissions to google worked fine.

Thread Starter JulesWebb
(@juleswebb)

8 years, 9 months ago

screenshot of Postman’s Account settings screen and Message setting screen
http://webbdemo.com/images/p5.png
http://webbdemo.com/images/p6.png

Thread Starter JulesWebb
(@juleswebb)

8 years, 9 months ago

screenshot of google’s developer console OAuth info
http://webbdemo.com/images/p7.png

Plugin Author Jason Hendriks
(@jasonhendriks)

8 years, 9 months ago

Ok, so according to your screenshots you are logged in to Google as webmaster@… But you have configured Postman with info@… That is not the same account.

Thread Starter JulesWebb
(@juleswebb)

8 years, 9 months ago

Hi Jason

So sorry I was so thick headed about that. I got access to that account and set up the connection all is good.

Thank you for your time and patience!
jules

Plugin Author Jason Hendriks
(@jasonhendriks)

8 years, 9 months ago

No problem, thanks for trying Postman 🙂

Viewing 11 replies - 1 through 11 (of 11 total)

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