Problems restoring

  • mCashgen


    Trying to do a restore for the first time. Downloaded files and followed instructions to ftp to decrypt folder. After refreshing the wp-admin/tools.php?page=wponlinebackup%2Fwponlinebackup.php&section=decrypt page the files do not show up as promised. What to do now?


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  • Plugin Author Online Backup


    Hi mCashgen,

    Where did you download the files from? They might already be unencrypted.

    The plugin will not perform restores for you it just offers the ability to decrypt a backup file. If you download the backup file from our Portal at wordpress.backup-technology.com you will have already been asked for encryption key and it will already be unencrypted.


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