Support » Fixing WordPress » Problems restoring my wordpress website

  • Hi everyone,

    I am having problems restoring my wordpress website. Just to give you a bit of background information I created the website with one hosting company I then backed up all the files including the database file to my desktop. I am now trying to restore the website with another hosting company but I have encountered a big problem. After installing wordpress on this new hosting account I was able to access the admin panel successfully but after importing the backed up database via phpmyadmin I discovered to my horror that my admin has now become a blank white page so I can no longer access my admin.

    When I contacted my new hosting company they said that the new domain name is being redirected to another domain name I had when I used the original hosting company. This is not something that I have done myself but I am assuming that this re-direct has been added to the database file I uploaded which I believe has caused all the problems.

    What I want to know is is this possible? And how can I fix this issue?

    What I am trying to do is restore the website I created on the original hosting account because I need to see the web pages. Is it possible to view web pages from a backed up website without restoring it again?

    And how can I fix the issue with the new domain name re-directing to the old domain name?

    Many thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff


    Volunteer Moderator 🚀

    A blank white screen means that PHP is crashing, usually due to a function conflict introduced by a plugin or theme.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Hi James,

    Is there no chance it was the database that was causing the new domain name to re-direct to the old domain name? This is the reason that the hosting company gave to me for me not being able to access my admin panel.

    As soon as I deleted the database file I could access my admin panel again.

    I would like to import the database file again but I afraid that the same problem will happen again.

    Many thanks.

    Moderator James Huff


    Volunteer Moderator 🚀

    Is there no chance it was the database that was causing the new domain name to re-direct to the old domain name?

    Only if the re-direct is what’s causing the plugin or theme-introduced plugin conflict which is causing PHP to crash.

    The steps I listed will determine that.

    Thanks very much James. I will follow the steps you gave me and if I have any problems I will post on here again to let you know how I got on.

Viewing 4 replies - 1 through 4 (of 4 total)
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