Title: Problems problems problems
Last modified: September 18, 2023

---

# Problems problems problems

 *  [avanhouten](https://wordpress.org/support/users/avanhouten/)
 * (@avanhouten)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problems-problems-problems-5/)
    1. They change plugins and create problems and even in later versions not solved(
       you should download a development version).
    2. Can’t send a ticket, when filled in a ticket, there is no button to submit, 
       so a waste of time
    3. I don’t like the way they work. When suddenly a plugin is changed and a very
       important item is not working, very unprofessional
    4. I don’t like their website. I am a paid customer (Astra Pro) but I have to search
       all kind of websites to get some information, not easy use. They send you to
       Brainforce?!

Viewing 1 replies (of 1 total)

 *  [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * (@thebengalboy)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problems-problems-problems-5/#post-17061637)
 * Hello [@avanhouten](https://wordpress.org/support/users/avanhouten/)
 * I’m Mehedi Hasan, from the Astra team.
 * I apologize for the negative experience you have had with Astra. We take your
   feedback very seriously and want to assure you that we are committed to providing
   our users with the best possible experience.
 * I have reviewed your feedback and would like to address each of your points:
 * 1. **They change plugins and create problems and even in later versions not solved(
   you should download a development version).**
 * – Would you please share details what was the recent problem that you’ve faced?
   We would like to investigate what changes caused the problem and offer you a 
   potential solution for this.
 * 2. **Can’t send a ticket, when filled in a ticket, there is no button to submit,
   so a waste of time**
 * – You should be able to submit a ticket to us without any issue from either [https://wpastra.com/support/open-a-ticket/](https://wpastra.com/support/open-a-ticket/)
   or from your personal care area- [https://store.brainstormforce.com/support/](https://store.brainstormforce.com/support/)
 * If you are still unable to submit a ticket, please let us know and we will be
   happy to help you troubleshoot the issue.
 * 3. **I don’t like the way they work. When suddenly a plugin is changed and a 
   very important item is not working, very unprofessional**
 * – We understand that sudden changes can be disruptive and we always try to avoid
   these whenever possible. However, could you please provide me with more information
   about the specific change that caused you problems? This will help us to better
   understand the issue and make sure that it does not happen again.
 * 4. **I don’t like their website. I am a paid customer (Astra Pro) but I have 
   to search all kind of websites to get some information, not easy use. They send
   you to Brainforce?!**
 * – Everything including help and docs is available on [https://wpastra.com](https://wpastra.com)
   site. However, we manage a single store to manage the subscription and licenses
   through [https://store.brainstormforce.com/](https://store.brainstormforce.com/)
   which is internally connected and not causing any problems. Did you face any 
   specific problem while you were searching for something?
 * We are always working to improve our website and make it easier for our users
   to find the information they need. So, your input/feedback is valuable to us.
 * Again, I sincerely apologize for the negative experience you have had with Astra.
   We value your feedback and are committed to making things right.
 * Could you please reach out to us via our support channel at this link: [https://wpastra.com/support/open-a-ticket/](https://wpastra.com/support/open-a-ticket/)?
   I would appreciate the opportunity to connect with you directly and assist in
   resolving any issues you may be experiencing.
 * Regards,
   Mehedi Hasan
    -  This reply was modified 2 years, 10 months ago by [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/).
    -  This reply was modified 2 years, 10 months ago by [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/).

Viewing 1 replies (of 1 total)

The topic ‘Problems problems problems’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/astra/4.13.6/screenshot.jpg)
 * Astra
 * [Support Threads](https://wordpress.org/support/theme/astra/)
 * [Active Topics](https://wordpress.org/support/theme/astra/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/astra/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/astra/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/problems-problems-problems-5/#post-17061637)