Problems on the my Account page since the last update

  • Resolved mmm4x

    (@mmm4x)


    2 years, 8 months ago

    Since the last update, the “My Account” page is no longer displayed correctly.
    For example, the top page banner now covers the entire width of the screen at once, as does the left-hand side column (with the navigation menu etc.). Some colours are also no longer displayed correctly. When I go to another page, everything works, just not on the My Account page.

    I have already tried to deactivate some plugins, e.g. image optimisation, cache plugin etc., but that didn’t help…

    Could this be caused by the new design of my-account and how can I fix this?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Muhammad Ali Akbar

    (@alireyad)

    2 years, 8 months ago

    Hi,
    Sorry for this inconvenience. It could be new update related or cache related issue. Could you check which page template is loading for my-account page? You can check it from here https://prnt.sc/6j37cjIRb16I

    You shared link but which is not possible to see without credentials but please, don’t share any credentials here. You can create support ticket from our site for this type of issues.

    Thank you

    Thread Starter mmm4x

    (@mmm4x)

    2 years, 8 months ago

    Thanks for your reply. The template is “no header page” and I’m using it now for more than a year.

    I dont think that it’s because of the cache related, because I cleared the cache several times.

    As for my link, you don’t need a login to see that it breaks the design of the site – the left column (contains the navigation menu, the search bar and an advertising banner) is stretched across the entire width. The actual content of the account page (login form) is below it instead of next to it.

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    2 years, 8 months ago

    Hi,
    Okay, then update could be concern. We will check it. We added new template ‘Classified Listing – Dashboard’. Could you try both ‘Default Template’ and ‘Classified Listing – Dashboard’ template which one fit with you? https://prnt.sc/6j37cjIRb16I

    In this mean time, we will check the issue. Sorry for this inconvenience.

    Thank you

    Thread Starter mmm4x

    (@mmm4x)

    2 years, 8 months ago

    Hi,
    Thanks for your reply. I already tried the default template, unfortunately without success. The ‘Classified Listing – Dashboard’-Template changes the page so that only the account page is displayed, nothing else (no header, no navigation menu, etc.).

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    2 years, 8 months ago

    Hi,
    Did you update to latest version 2.6.3? We fixed default template issue in latest version. I see you are using other template ‘No Header Template’ may be issue exist there https://prnt.sc/ePxmaeFIUb8g. We will fix it soon. Which theme are you using?

    Yes, Dashboard template as like Canvas template. You can try default template or you can switch previous version 2.5.5.1. In next release we will fix other template issue.

    Thank you

    Thread Starter mmm4x

    (@mmm4x)

    2 years, 8 months ago

    Hi,
    I use the latest update 2.6.3 and set now the default template, but without a big difference. The theme i’m using is XShop Pro which I use for nearly 2 years now. Thank you

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    2 years, 8 months ago

    Hi,
    Thank you for your co-operation. Pro version of following theme? https://wordpress.org/themes/xshop/

    Thread Starter mmm4x

    (@mmm4x)

    2 years, 8 months ago

    It’s from the same author but I think it’s another version of the theme I use. I use the following: https://wpthemespace.com/product/xshop-pro/
    Thank you.

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    2 years, 8 months ago

    Hi,
    Got the point, we dequeued bootstrap library in my-account page. But in your theme used it. That’s why showing as broken.

    We will fix the issue in next update. Just an quick solution for you –
    1. Set the page template as Default Template
    2. Add following code in parent or child theme functions.php file

    add_filter( 'rtcl_bootstrap_dequeue', '__return_false' );

    Hope, it will be work for you.

    Thank you

    Thread Starter mmm4x

    (@mmm4x)

    2 years, 8 months ago

    Hi,
    Thank you for your reply.
    Your solution has worked, thank you very much for your professional support.

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    2 years, 8 months ago

    Thanks for your co-operation.

Viewing 11 replies - 1 through 11 (of 11 total)

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