Support » Plugin: Easy Contact Form - Form Builder Plugin - Forms for WordPress » “Problems occured while creating new form.”

  • Resolved ADRIAN

    (@sushibastas)


    hello, I had installed the grandwp plugin in local mode but when uploading it to the server the form disappeared

    the problem is that now the plugin does not work, I have uninstalled it and reinstalled it and it still does not work

    I deleted the plugin tables in the database, I uninstalled the plugin and reinstalled it and still gives an error that says

    “Problems occured while creating new form.”

    Would someone know how to solve this?

    Thank you !!

    • This topic was modified 3 years, 7 months ago by ADRIAN.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author GrandWP

    (@grandwp)

    Dear @sushibastas,

    Please, check with phpmyadmin if there are any forms table left. If yes, remove them and install the plugin again.
    Hope this helps,
    If any help needed, let me know.

    Thread Starter ADRIAN

    (@sushibastas)

    no, it’s not solved, follow that message

    I have already done everything, I have deleted tables in the database I have uninstalled and reinstalled, I emptied the cache

    I have done everything that was logical to do to recover it and I have not got it

    thanks for the help, it is a plugin that I would like to be able to use

    Plugin Author GrandWP

    (@grandwp)

    Please, activate the php errors form the server and from wp-config.php.
    After you activate check the errors and let us know. If you could send a printscreen of errors, that would be great!
    Hope this helps.

    Thread Starter ADRIAN

    (@sushibastas)

    what I understand is that it does not create the database again when reinstalling the plugin.

    image:

    [08-Nov-2018 21:40:10 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’RecaptchaPublicKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’RecaptchaSecretKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’HiddenRecaptchaPublicKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’HiddenRecaptchaSecretKey’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’PostsPerPage’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’RemoveTablesUninstall’ realizada por do_action(‘grandwp-forms_page_gdfrm_settings’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->settingsPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/settings.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormCaptchas’ doesn’t exist de la base de datos de WordPress para la consulta DELETE FROM wp_GDFormCaptchas WHERE Created<=’2018-11-06 09:40:27′ realizada por do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\GDForm->pluginOldDataCleanup, GDForm\Models\Fields\Captcha::cleanOldCaptchas
    [08-Nov-2018 21:40:27 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta SHOW FULL COLUMNS FROM wp_GDFormForms realizada por do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\GDForm->pluginOldDataCleanup, GDForm\Models\Form::deletePreviewForms
    [08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormSettings’ doesn’t exist de la base de datos de WordPress para la consulta select Value from wp_GDFormSettings where Name=’PostsPerPage’ realizada por do_action(‘toplevel_page_gdfrm’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->mainPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/forms-list.php’), GDForm\Models\Settings->get
    [08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms WHERE IsPreview = 0 realizada por do_action(‘toplevel_page_gdfrm’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->mainPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/forms-list.php’), GDForm\Models\Form::getAllItemsCount
    [08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por do_action(‘toplevel_page_gdfrm’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController->mainPage, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/forms-list.php’), GDForm\Core\Model::get
    [08-Nov-2018 21:40:42 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
    [08-Nov-2018 21:40:53 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta select count(*) from wp_GDFormForms realizada por include(‘wp-admin/admin-footer.php’), do_action(‘admin_footer’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\ShortcodeController::showInlinePopup, GDForm\Helpers\View::render, include(‘/plugins/easy-contact-form-builder/templates/admin/inline-popup.php’), GDForm\Core\Model::get
    [08-Nov-2018 21:41:00 UTC] Error Table ‘ponmepel_wp1.wp_GDFormForms’ doesn’t exist de la base de datos de WordPress para la consulta SHOW FULL COLUMNS FROM wp_GDFormForms realizada por do_action(‘admin_init’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, GDForm\Controllers\Admin\AdminController::createForm, GDForm\Models\Form->save

    Thread Starter ADRIAN

    (@sushibastas)

    what I understand is that it does not create the database again when reinstalling the plugin.

    log error

    error message

    Thread Starter ADRIAN

    (@sushibastas)

    hello again guys!, any idea comes to you with the information of the log, to try to find the error?

    Thank you !!

    • This reply was modified 3 years, 7 months ago by ADRIAN.
    Thread Starter ADRIAN

    (@sushibastas)

    Well as designers we have done everything in our power to recover the plugin, but it has been in vain.

    and we see that the support for the free mode is not fast enough for our needs

    Could I hire the pro version, with support for six months and leave the plugin running?

    please, if possible, indicate how to proceed to acquire the plugin and that they can install it working please

    Plugin Author GrandWP

    (@grandwp)

    We are checking the errors you have sent. We will get back to you with updates during 24 hrs
    Thank you

    Thread Starter ADRIAN

    (@sushibastas)

    THANK YOU VERY MUCH, THANK YOU HUGE, IT IS THE LAST THING THAT WE ARE ABOUT TO FINISH THE PROJECT,

    Thread Starter ADRIAN

    (@sushibastas)

    hi, to facilitate the location of the problem we have left everything as it was at the time of the upload to the server and at the exact moment where everything stopped working

    the plugin database has been installed with the data it contained and the plugin, and we have left the form with the error that you can see in the following link
    https://ponmepelos.com

    also the error log seems to have changed so we have uploaded it to the server so you can view it more comfortably on this link

    https://ponmepelos.com/log-error-grandwp.txt

    we understand how busy they are, but really urges us and their plugin fits perfectly with our needs, so we are so interested

    thank you very much for all the efforts you are making

    I hope we can solve it as soon as possible.

    See you soon and thanks again

    Atte.

    • This reply was modified 3 years, 7 months ago by ADRIAN.
    Plugin Author GrandWP

    (@grandwp)

    Hello,

    We’ve been checking the error logs to try to understand what causes the issue. If you could contact us via our website, we could get more details and assist you better.
    https://grandwp.com/support

    Thank you

    Thread Starter ADRIAN

    (@sushibastas)

    ok guys, I will buy the plugin and send support ticket from your website

    thank you !!!

    Thread Starter ADRIAN

    (@sushibastas)

    Would you be so kind to delete comments that include our domain for security?

    we see that we can not delete them directly from here
    Thank you

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘“Problems occured while creating new form.”’ is closed to new replies.