Title: Problems installing on Startlogic
Last modified: August 19, 2016

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# Problems installing on Startlogic

 *  [plgagne](https://wordpress.org/support/users/plgagne/)
 * (@plgagne)
 * [18 years, 1 month ago](https://wordpress.org/support/topic/problems-installing-on-startlogic/)
 * I have a problem setting up my WordPress with Startlogic. First of all, their
   in-house install does not work, and when I try to install it myself, I cannot
   get the mySQL database to connect during the install. I have checked my password
   and user name in config.php and the MySQL database and they fit. What am I doing
   wrong ? My website is plgagne.com

Viewing 1 replies (of 1 total)

 *  [jon-a5](https://wordpress.org/support/users/jon-a5/)
 * (@jon-a5)
 * [18 years, 1 month ago](https://wordpress.org/support/topic/problems-installing-on-startlogic/#post-738345)
 * Have you tried contacting StartLogic’s support department regarding the installation
   problems you’re having with their in-house installation script?
 * I’m not sure if they use CPanel or a variation of it, however, with CPanel you
   have to enter usernames and database names as user_dbuser and user_dbname where
   user is the username you use to login to the control panel.
 * For instance, if your username is pigagne and you create a user user01 and a 
   database wordpress, then you’d use pigagne_user01 as the database username and
   pigagne_wordpress as the database name.
 * For MySQL host, you should be able to use the standard localhost configuration
   unless they are using a separate MySQL cluster server for the MySQL server, in
   which case you’d need to grab the IP address and use it instead of localhost.

Viewing 1 replies (of 1 total)

The topic ‘Problems installing on Startlogic’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 1 reply
 * 2 participants
 * Last reply from: [jon-a5](https://wordpress.org/support/users/jon-a5/)
 * Last activity: [18 years, 1 month ago](https://wordpress.org/support/topic/problems-installing-on-startlogic/#post-738345)
 * Status: not resolved

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