Title: Problems installing GDE
Last modified: August 21, 2016

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# Problems installing GDE

 *  [dcraggs](https://wordpress.org/support/users/dcraggs/)
 * (@dcraggs)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problems-installing-gde/)
 * I am getting the following message on a new install:
 * “Setup wasn’t able to create the required database tables.”
 * One point, I am using table prefixes so that multiple wordpress sites can use
   the same database.
 * Dave Craggs
 * [https://wordpress.org/plugins/google-document-embedder/](https://wordpress.org/plugins/google-document-embedder/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [k3davis](https://wordpress.org/support/users/k3davis/)
 * (@k3davis)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problems-installing-gde/#post-4624605)
 * Dave,
 * What happens if you disable GDE from your plugin list and enable it again? Do
   you still get the same error?
 * Kevin
 *  Thread Starter [dcraggs](https://wordpress.org/support/users/dcraggs/)
 * (@dcraggs)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problems-installing-gde/#post-4624608)
 * HI Kevin,
 * Yes – does the sane. Deleted the plugin, reinstalled and when pressing admin 
   error comes up.
 * I am moving to a Microsoft Azure hosted website. This only allows one install,
   of MySQL hence using a different DB table prefix – could this be causing the 
   problem?
 * Dave
 *  Thread Starter [dcraggs](https://wordpress.org/support/users/dcraggs/)
 * (@dcraggs)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problems-installing-gde/#post-4624613)
 * If it helps, this was done by editing
 * $table_prefix = ‘xxx_’;
 * in wp-config.php
 * Dave
 *  [k3davis](https://wordpress.org/support/users/k3davis/)
 * (@k3davis)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problems-installing-gde/#post-4624621)
 * I’m not sure what is causing this error in your case. I’ve seen it pop up somewhat
   randomly in the past but never in such a way that a simple reactivation didn’t
   resolve the problem. It isn’t related to your table prefix, or at least I really
   doubt that it is, since I’m also using a custom prefix.
 * There may be some other issues related to Azure as I’ve never used GDE in that
   environment. You could create the tables yourself, perhaps (you can find the 
   table schema in gde_db_tables in libs/lib-setup.php) and then attempt a reactivation,
   but I admit you should not need to do this. I’ve not run into nor heard of this
   issue before, so I’m puzzled by it as well.
 * The only other thing I can think of is to look for an option gde_db_version in
   your (xxx)_options table, and if it exists, delete it and try to reactivate. 
   It shouldn’t exist at all if the table creation failed, though.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [k3davis](https://wordpress.org/support/users/k3davis/)
 * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/problems-installing-gde/#post-4624621)
 * Status: not resolved