Title: Problems installing de plugin NextGen Galley
Last modified: August 22, 2016

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# Problems installing de plugin NextGen Galley

 *  [carlotabelles](https://wordpress.org/support/users/carlotabelles/)
 * (@carlotabelles)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/problems-installing-de-plugin-nextgen-galley/)
 * I tried 4 times to install the plugin by two ways: 1) throug wordpress plugins
   page and 2)uploading the zip file but in the two ways the plugin is not been 
   installed. Hepl please
 * One of the message whn I tried to upload the zip folder…
 * No ha sido posible copiar el archivo. nextgen-gallery/products/photocrati_nextgen/
   modules/nextgen_addgallery_page/static/plupload-2.1.1/jquery.plupload.queue/jquery.
   plupload.queue.min.js
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/problems-installing-de-plugin-nextgen-galley/#post-5679675)
 * [@carlotabelles](https://wordpress.org/support/users/carlotabelles/) – You may
   need to use an FTP client to manually delete all of the files and folders under`/
   plugins/nextgen-gallery/` … this message generally means the update process did
   not work correctly and left a file (or more) behind in the process.
 * See if that helps to sort out this issue.
 * Thanks!
 * – Cais.

Viewing 1 replies (of 1 total)

The topic ‘Problems installing de plugin NextGen Galley’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [problem installing](https://wordpress.org/support/topic-tag/problem-installing/)

 * 1 reply
 * 2 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/problems-installing-de-plugin-nextgen-galley/#post-5679675)
 * Status: not resolved