Problems installing Chateau (6 posts)

  1. Cayres1
    Posted 3 years ago #

    I don't know why, but I simply cannot install Chateau on my site, http://www.withoutachaperone.com. I first tried to do it for free, since one of my friends is able to without a problem using the search options on WordPress Install Themes, but it wouldn't come up when I searched for it (which I gathered from my searches of the forums can be a problem, though I couldn't really find an explanation as to why).

    Then yesterday I finally purchased it from the designer. I downloaded the zip file (though the file itself did not have a .zip extension). I attempted to upload the file under the Appearance>Themes>Install Themes>Upload. It would not let me click "choose file" and select it that way (the file I wanted would never become bold, indicating that it was an option) so I dragged it onto the Upload screen. After I hit "Install Now" I would get this message:

    "Safari can't open the page "http://withoutachapterone.com/wp_admin/update.php?action=upload-theme". The error is: "The operation couldn't be completed. Is a directory" (NSPOSIXErrorDomain:21) Please choose Safari> Report Bugs to Apple, note the error number, and describe what you did before you saw this message."

    If I hit refresh, it says "Are you sure you want to do this?" Which I would be happy to click yes for, but there is no visible yes or no.

    In Firefox, it won't let me select the file (even after I added .zip to it). When I did this at home on Firefox it did the same thing as Safari. Now, at work, when I drag it onto the "browse" line of the "Install" screen, it is showing me "Index of file" (a list of everything in the folder) with no option to continue.

    All I want to do is install the theme already! I am approaching my wit's end, so any help would be greatly appreciated.

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Where did you download this theme from?

  3. Cayres1
    Posted 3 years ago #


    I simply clicked on the link in the upper left that said $1.99 to buy. Then I got this email:

    Carrie English,

    Use the link(s) below to download your files:

    chateau-2.0.1.zip: https://ignacioricci.qx.ly/bizgiCOCj5UwuAI48edWPy5zILcvCK
    This link will expire after 3 Downloads.


    [email address removed]

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    I'm sorry but as you are using a commercial theme, you need to seek support from the theme's vendors.

    Can you download other themes from http://wordpress.org/extend/themes/ successfully?

  5. Cayres1
    Posted 3 years ago #

    Yes. Lots of them. I don't understand why I'm having this problem with Chateau. (Should I be able to download Chateau through WordPress?)

  6. esmi
    Forum Moderator
    Posted 3 years ago #

    You cannot download commercial themes via WordPress itself. As Chateau commercial theme, you need to seek support from its vendors.

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