Title: Problems Happening
Last modified: July 20, 2020

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# Problems Happening

 *  Resolved [deeveearr](https://wordpress.org/support/users/deeveearr/)
 * (@deeveearr)
 * [6 years ago](https://wordpress.org/support/topic/problems-happening/)
 * Hi,
 * Been using this plugin for ages now, but a couple of issues have just arisen.
 * Firstly, whilst looking around for solutions to the main problem, I noticed in
   Tools> Diagnosis that there is an error showing in the PHP Environment, in that
   the ‘Process Owner’ is unavailable.
 * So on to the main problem.
 * Coming into the ‘Scan’ options, on starting a new scan, it tries to start, but
   then almost immediately, I’m getting the error message ‘[JUL 20 22:40:20] Scan
   stop request received’ – which it wasn’t (not by me anyway) and is accompanied
   by a big yellow box stating:
 * > ‘Scan Failed The scan has failed to start. This is often because the site either
   > cannot make outbound requests or is blocked from connecting to itself. Click
   > here for steps you can try.’
 * From the steps to try, I’ve tried starting scans remotely, made sure that no ‘
   under construction’ plugins are running, and similarly no password protection
   of wp-admin is running, all to no avail.
 * I’ve no idea on where to whitelist the WordFence servers, but I set up Cloudflare
   this morning, so it might be that?
 * **Edit**
    Yes, it was the Cloudflare thing.
 * Just tried running a scan with Cloudflare paused and the scan went straight through.
 * So where do you whitelist ip addresses in Cloudflare so that I don’t need to 
   keep pausing it for a scan?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [deeveearr](https://wordpress.org/support/users/deeveearr/)
 * (@deeveearr)
 * [6 years ago](https://wordpress.org/support/topic/problems-happening/#post-13148084)
 * Ok so I found the ip addresses that need whitelisting:
 * 69.46.36.0 to 69.46.36.32
 * How do you create an ip address range so that I dont need to put 32 different
   ip addresses into Cloudflare?
 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [6 years ago](https://wordpress.org/support/topic/problems-happening/#post-13151546)
 * Thanks for reaching out.
 * I think on Cloudflare in the past I have used this:
    **69.46.36.0/24** You’d 
   also want to whitelist the Wordfence Central server IP address. **54.68.32.247**
 * I also recommend that you whitelist your server IP address since that’s how scheduled
   jobs are called in WordPress.
 * Tim
 *  Thread Starter [deeveearr](https://wordpress.org/support/users/deeveearr/)
 * (@deeveearr)
 * [6 years ago](https://wordpress.org/support/topic/problems-happening/#post-13151859)
 * Hi [@wfsupport](https://wordpress.org/support/users/wfsupport/)
 * Yes, that works fine now.
 * I’d already tried the first range with no success, but adding the WordFence central
   server ip seems to have done the trick.
 * Thanks!
 *  [pca2014](https://wordpress.org/support/users/pca2014/)
 * (@pca2014)
 * [6 years ago](https://wordpress.org/support/topic/problems-happening/#post-13153665)
 * In the last 24-hours I’ve been having a similar problem with several different
   websites on completely different servers, which use Cloudflare on the frontend.
   In the past five years I’ve had these websites, I’ve never had to whitelist WordFence
   IPs in Cloudflare.
 * I think I’ve narrowed the problem down to Cloudflare. When I disable their proxy
   it works. So I reenabled their proxy and added the suggested IPs. Now is works
   sometimes, which makes no sense.
 * 69.46.36.0/24
    54.68.32.247
 * If the IP address are the issue then how does the scan reach the third stage “
   Malware Scan” and then fail half way through claiming it cannot connect.
 * Finally, if I repeat the scan a dozen times on each website, a few scans will
   complete but most will fail.
 * I predict this is either a Cloudflare or Wordfence issue

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problems Happening’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [pca2014](https://wordpress.org/support/users/pca2014/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/problems-happening/#post-13153665)
 * Status: resolved