Support » Plugin: Shopp » Problems encountered with latest update

  • Prior to the update, my website was working well. After the update, my product images are not loading and shipping is not working. I’ve had a developer working on this with no success. I’ve searched on Word Press and the Shopp site for an answer. I’ve posted on forums. I’ve posted on third party forums. No luck. And the answer from Shopp is to purchase a “key” in order to get support. And even then, it could be hours to days to receive an answer. This is totally unacceptable for ecommerce.
    There has to be a better option out there and I am on a mission to find it.

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  • Woocommerce. I just migrated all of my Web sites to Woocommerce from Shopp.

    The reason? I purchased a developers license for Shopp a few years back which was to entitle me to lifetime free updates and support. However, Shopp did not see it that way and revoked the ability to receive free updates and support without grandfathering us in. A real bummer since I paid $299 for the developer license vs. $75. They were even going to revoke our developer forum access leaving us all out in the cold but after many complaints and threats of lawsuits they at least allowed continued access. Its bogus and a shame because I thought it was a great plugin, the support at the time was decent, and the built in help videos were awesome.

    But after a few years Woocommerce has really caught up and is probably the best (locally hosted) cart plugin for WordPress. Theres also a tremendous amount of 3rd party plugins extending Woocommerce’s functionality out there.

    That being said Ive never interacted with Woocommerce support, I’ve never needed to, so I can’t vouch for it’s quality or efficiency. However, once you start using it, you begin to notice its used everywhere out there. Also, you’ll find a lot more resources out there when Googling your Woocommerce support issues because they have pretty extensive online documentation and do not covet their support resources like Shopp does.

    I reached the same conclusion, moving to Woocommerce with storefront. Never did get my issues with Shopp resolved. May have been a blessing in disguise.

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