• Resolved polsola

    (@polsola)


    Hello, I had my shop connected with FB an all was working good, at some point the plugin disconnected and now I’m unable to reconnect

    All steps works good but on the last one I get this error:


    Something went wrong when connecting with facebook!

    Please try again

    That’s all, I’ve tried several times but with same result
    Any advice?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jeremy Pry

    (@jpry)

    Hi @polsola,

    We’ll need to get more information to determine what needs to be done to resolve your issue. To get more information about the error, navigate to Dashboard > WooCommerce > Status > Logs. In the log name drop-down on the right side of the screen, look for one that begins with facebook_for_woocommerce, and select the one with the most recent date. Then click the “View” button that is to the right of that drop-down.

    Once you’re viewing the log file, please copy and paste the contents here.

    Thread Starter polsola

    (@polsola)

    Hello Jeremy,
    Sorry but it doesn’t seem to be any log from facebook_for_woocommerce there, I see logs for other plugins but one from yours :S

    Plugin Author Jeremy Pry

    (@jpry)

    @polsola

    Sorry but it doesn’t seem to be any log from facebook_for_woocommerce there

    That seems unusual. Could you check to see if there’s anything prefixed with fatal-errors?

    Could you also paste your status report here?

    Thread Starter polsola

    (@polsola)

    Hello jeremy, here you go

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.monodejuegos.shop
    Site address (URL): https://www.monodejuegos.shop
    WC Version: 5.7.1
    REST API Version: ✔ 5.7.1
    WC Blocks Version: ✔ 5.7.2
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.6.5
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.24
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: mj_
    Tamaño total de la base de datos: 78.92MB
    Tamaño de los datos de la base de datos: 50.47MB
    Tamaño del índice de la base de datos: 28.45MB
    mj_woocommerce_sessions: Datos: 1.02MB + Índice: 0.02MB + Motor InnoDB
    mj_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    mj_woocommerce_order_items: Datos: 0.14MB + Índice: 0.06MB + Motor InnoDB
    mj_woocommerce_order_itemmeta: Datos: 1.52MB + Índice: 2.02MB + Motor InnoDB
    mj_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    mj_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_actionscheduler_actions: Datos: 1.52MB + Índice: 0.72MB + Motor InnoDB
    mj_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_actionscheduler_logs: Datos: 1.52MB + Índice: 0.41MB + Motor InnoDB
    mj_aiowps_events: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_aiowps_failed_logins: Datos: 0.34MB + Índice: 0.00MB + Motor InnoDB
    mj_aiowps_global_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_aiowps_login_activity: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB
    mj_aiowps_login_lockdown: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
    mj_aiowps_permanent_block: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_commentmeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    mj_comments: Datos: 1.52MB + Índice: 0.55MB + Motor InnoDB
    mj_gla_budget_recommendations: Datos: 0.22MB + Índice: 0.14MB + Motor InnoDB
    mj_gla_merchant_issues: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_gla_shipping_rates: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_gla_shipping_times: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_options: Datos: 4.22MB + Índice: 0.06MB + Motor InnoDB
    mj_postmeta: Datos: 14.52MB + Índice: 8.03MB + Motor InnoDB
    mj_posts: Datos: 7.50MB + Índice: 0.59MB + Motor InnoDB
    mj_redirection_404: Datos: 0.30MB + Índice: 0.16MB + Motor InnoDB
    mj_redirection_groups: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_redirection_items: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    mj_redirection_logs: Datos: 3.02MB + Índice: 0.42MB + Motor InnoDB
    mj_relevanssi: Datos: 5.52MB + Índice: 12.06MB + Motor InnoDB
    mj_relevanssi_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_relevanssi_stopwords: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_termmeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    mj_terms: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    mj_term_relationships: Datos: 1.52MB + Índice: 0.48MB + Motor InnoDB
    mj_term_taxonomy: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    mj_usermeta: Datos: 1.52MB + Índice: 0.55MB + Motor InnoDB
    mj_users: Datos: 0.06MB + Índice: 0.05MB + Motor InnoDB
    mj_wc_admin_notes: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    mj_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_wc_customer_lookup: Datos: 0.08MB + Índice: 0.06MB + Motor InnoDB
    mj_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    mj_wc_order_product_lookup: Datos: 0.13MB + Índice: 0.09MB + Motor InnoDB
    mj_wc_order_stats: Datos: 0.09MB + Índice: 0.05MB + Motor InnoDB
    mj_wc_order_tax_lookup: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB
    mj_wc_product_meta_lookup: Datos: 0.14MB + Índice: 0.20MB + Motor InnoDB
    mj_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    mj_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_yoast_indexable: Datos: 2.52MB + Índice: 0.61MB + Motor InnoDB
    mj_yoast_indexable_hierarchy: Datos: 0.09MB + Índice: 0.16MB + Motor InnoDB
    mj_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    mj_yoast_primary_term: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    mj_yoast_seo_links: Datos: 0.14MB + Índice: 0.09MB + Motor InnoDB
    mj_yoast_seo_meta: Datos: 0.14MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1276
    customize_changeset: 5
    nav_menu_item: 6
    oembed_cache: 82
    page: 16
    post: 13
    postman_sent_mail: 250
    product: 1005
    product_variation: 15
    revision: 3
    shop_coupon: 32
    shop_order: 643
    shop_order_refund: 13
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (17) ###
    
    Advanced Custom Fields PRO: por Delicious Brains – 5.10.2
    Akismet Anti-Spam: por Automattic – 4.2.1
    All In One WP Security: por Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.9
    
    Contact Form 7: por Takayuki Miyoshi – 5.4.2
    Google Tag Manager for WordPress: por Thomas Geiger – 1.13.1
    Facebook for WooCommerce: por Facebook – 2.6.5
    Google Listings and Ads: por WooCommerce – 1.5.0
    Post SMTP: por Yehuda Hassine – 2.0.23
    Redirection: por John Godley – 5.1.3
    Relevanssi: por Mikko Saari – 4.13.3.1
    SiteGround Optimizer: por SiteGround – 5.9.7
    WebP Express: por Bjørn Rosell – 0.20.1
    WooCommerce Order Balance: por Pol Solà – 1.0
    WooCommerce Stripe Gateway: por WooCommerce – 5.6.2
    WooCommerce Order Export: por Pol Solà – 1.0
    WooCommerce: por Automattic – 5.7.1
    Yoast SEO: por Equipo Yoast – 17.3
    
    ### Inactive Plugins (3) ###
    
    Hello Dolly: por Matt Mullenweg – 1.7.2
    Query Monitor: por John Blackbourn – 3.7.1
    registered-users-only-2: por Jehy – 0.3
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Base de la tienda: #5 - /tienda/
    Carrito: #6 - /carrito/
    Finalizar compra: #7 - /finalizar-compra/
    Mi cuenta: #8 - /mi-cuenta/
    Términos y condiciones: ❌ Página sin definir
    
    ### Theme ###
    
    Name: Mono de Juegos
    Version: 2.1.0
    Author URL: https://github.com/polsola/
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: monodejuegos/woocommerce/cart/cart.php
    monodejuegos/woocommerce/cart/mini-cart.php
    monodejuegos/woocommerce/global/wrapper-end.php
    monodejuegos/woocommerce/global/wrapper-start.php
    monodejuegos/woocommerce/loop/loop-start.php
    monodejuegos/woocommerce/loop/pagination.php
    monodejuegos/woocommerce/single-product/product-image.php
    monodejuegos/woocommerce/single-product/related.php
    monodejuegos/woocommerce/single-product/tabs/description.php
    monodejuegos/woocommerce/single-product/up-sells.php
    
    ### Action Scheduler ###
    
    Completo: 607
    Oldest: 2021-09-09 10:36:30 +0000
    Newest: 2021-10-08 18:46:15 +0000
    
    Fallida: 2
    Oldest: 2020-05-19 16:23:12 +0000
    Newest: 2021-09-15 15:45:08 +0000
    
    Pendiente: 1
    Oldest: 2021-10-09 03:00:00 +0000
    Newest: 2021-10-09 03:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-10-08 20:58:47 +00:00
    
    Plugin Support Nicholas E. – a11n

    (@nicholasje)

    Hi @polsola,

    Thanks for sharing your site’s System Status Report.

    Can you please head to https://www.monodejuegos.shop/wp-admin/options.php and confirm that “wc_facebook_external_business_id” is not blank and does not contain non-Latin characters?

    You may have luck updating this field to something along the lines of ‘store-name-dfsdc3lck9k6q’. Replace “store-name” with your store name and “dfsdc3lck9k6q” with a random 13 letter/number string.

    Let us know how you make out with that!

    Thread Starter polsola

    (@polsola)

    Hello Nicholas,

    Thanks, that actually worked! My website is connected now to Facebook!

    The only problem is I’ve sync two times the products but I’m unable to see the changes on the Facebook Catalog or on the Instagram products for example

    But maybe this is a Facebook thing, I’ll try to reach them

    Thanks!

    Plugin Support darcie – a11n

    (@darciemg)

    Hi @polsola,

    Thanks, that actually worked! My website is connected now to Facebook!

    That’s great news! Glad to hear that reconnected you.

    The only problem is I’ve sync two times the products but I’m unable to see the changes on the Facebook Catalog or on the Instagram products for example

    I find that it takes some time after syncing for products to appear updated in your shop. Are you seeing the items populating correctly now? If not, what seems to be incorrect?

    Thread Starter polsola

    (@polsola)

    Hello darcie,

    Yes, sorry for the late answer, after 20min or so I got to se the updated products, thanks for the great support!

    Plugin Support darcie – a11n

    (@darciemg)

    Super! Thanks so much for confirming that was the case. Good to hear everything is working!

    I see you’ve marked this as resolved as well. Feel free to open a new ticket if you need any other help!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Problems connecting plugin with Facebook’ is closed to new replies.