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Problems checking out (4 posts)

  1. ruthnis
    Posted 10 months ago #

    After filling the checkout form, the form comes out empty with red alerts asking for filling the email, first name and last name. It erases the data that has been filled in and does not continue the purchase process.

    Please help because my client is missing sales!


  2. Jeff Pye Brook
    Posted 10 months ago #

    @ruthnis I can take a quick look, what is the link to the site, what version of WPeC are you running?

  3. ruthnis
    Posted 10 months ago #

    Thanks for your prompt reply,
    the site is http://www.silverandcolors.com

    I had to repair the database, perhaps the checkout table was damaged.

    Where can I find information on the table?


  4. Jeff Pye Brook
    Posted 10 months ago #

    Hi Ruth,

    Took a quick look and there is definitely something very odd going on. I was able to confirm that the changes to the values in the checkout form are being saved as they are changed one at a time. But when the purchase button is clicked it is as though nothing has been saved.

    If you suspect database problems the best thing might be to backup the database, then restore it to what it was immediately prior to the 3.8.14 upgrade. Then let the upgrade re-run.

    If you want to audit the tables structure and make sure everything is there, you can either look in the admin folder for the SQL that creates the tables, or do a clean install to a test environment and compare the tables that are created to what you have in the database.

    What kind of 'repair' did you do on the database?

    One thing, there appears to be errors showing in the javascript console that you will want to eventually look at

    https://app.getresponse.com/view_webform.js?wid=126283 523 (Origin Unreachable)


    [cycle] terminating; zero elements found by selector

    - jeff


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