• Resolved mickhele

    (@mickhele)


    I’m using an accordion block in a post. Still, when I translate it via WPML in the other language version, the accordion is not loaded (I only see the large images of the + and – signs of the individual accordion).
    Is there any setting to do on WPML to be able to load the various Otter blocks in the other languages?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter mickhele

    (@mickhele)

    If I disable ‘Perfmatters‘ on the website, in the translated version the accordion works correctly. Is there any incompatibility with this plugin?

    • This reply was modified 11 months, 4 weeks ago by mickhele.
    Thread Starter mickhele

    (@mickhele)

    The issue is with the “Script manager” of “Perfmatters.
    If I disable it, the translation page loads the accordion well.
    This issue is available only with your plugin.

    • This reply was modified 11 months, 4 weeks ago by mickhele.
    • This reply was modified 11 months, 4 weeks ago by mickhele.
    Thread Starter mickhele

    (@mickhele)

    Can someone from the service support answer me? To see if this is fixable; I need Perfmatters active on the website.
    I would like to buy a licence for the Pro version, but I need to understand if you are working on the bug with Perfmatters/WPML. Thanks.

    • This reply was modified 11 months, 3 weeks ago by mickhele.
    • This reply was modified 11 months, 3 weeks ago by mickhele.
    • This reply was modified 11 months, 3 weeks ago by mickhele.
    • This reply was modified 11 months, 3 weeks ago by mickhele.
    Thread Starter mickhele

    (@mickhele)

    Another issue is with the title of the accordion; the string translated is not loaded in the other website languages. The title is in the WPML editor, but when the page is viewed online, the title is in the website’s primary language. Not load the string translated.

    • This reply was modified 11 months, 3 weeks ago by mickhele.
    Thread Starter mickhele

    (@mickhele)

    The issue with the title not being translated was fixed with a custom solution from WPML tech support. The problem with Perfmatters has also been solved (it was just related to the title not being translated, so it probably couldn’t load the related block). A pity that this plugin has no support service; otherwise, it would be excellent.

    • This reply was modified 11 months, 3 weeks ago by mickhele.

    Hi @mickhele,

    We’re sorry about the delayed reply!

    I tried to replicate this issue on my instance, but the Perfmatters plugin doesn’t have a free version, so unfortunately, we can’t test this. If you could create a staging site as explained here and provide us access, we’d be glad to take a closer look at the issue.

    Thank you!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    @luciamarinescu

    You wrote “create a staging site as explained here and provide us access”. I’m am 100% sure you mean well but please never ask for credentials on these forums, whether it’s a live site, a staging site, or a backup.

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    • Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
    • Ask the user to create and post a link to their phpinfo(); output.
    • Ask the user to install the Health Check plugin and get the data that way.
    • Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
    • Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
    • Ask the user for the step-by-step on how they can reproduce the problem.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

    Sure, sorry about that!

    @mickhele Could you please open a ticket regarding this issue directly on our site, so we can further troubleshoot?

    Thanks!

    Thread Starter mickhele

    (@mickhele)

    Hi @luciamarinescu ,
    Thanks for your reply, but as I said before, I’ve resolved the issue with a fix from the WPML tech support (missing “themeisle-blocks/accordion-item” on “gutenberg-block” in the advanced WPML editor).
    Concerning Perfmatters, the problem has been partly solved with the above “fix” and the “reset” of the “Script Manager.”
    Thanks!

    I’m glad to hear that both of the issues were fixed in the meantime, thanks for letting us know!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Problems between accordion and WPML’ is closed to new replies.