Support » Plugin: 3CX Live Chat » Problems, and questions…

  • donmbell

    (@donmbell)


    So, I have been using WPLiveChat from when it was paid and then when it went free. Will I be able to continue to use it for free, or will I have to start paying per agent/month?

    At this time I am having up to a three minute delay from when a person request a chat and I get notified of it, and then chats are “slow”. ALL other aspects of the board work quickly. In tracking network traffic, it is waiting on responses from the chat server for several seconds once the chat is in progress… What is happening?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author wpdev3cx

    (@wpdev3cx)

    Hi @donmbell ,
    about your technical issues please send us an email to wordpress@3cx.com with the following details about your installation. It’s a strange issue and we need to proceed with a deeper investigation.

    1. What version of WordPress do you use?
    2. What version of the 3CX Live Chat plugin do you use?
    3. What webserver do you use? (os and application server)
    4. Is your webserver behind a proxy and/or load balancer?
    5. Do you have a multi-site WordPress installation?
    6. Which theme do you use?
    7. Provide us a list of the installed plugins.

    The plugin is free now but if you need more information about the pricing policy , please refer to our team through the Live Chat in our website https://3cx.com.

Viewing 1 replies (of 1 total)
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