Title: Problems after update Last modified: August 21, 2016 --- # Problems after update * Resolved [fw 3000](https://wordpress.org/support/users/filamentworld/) * (@filamentworld) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/) * Hello, i got some problems after updating the virtue theme to 1.7.7 Everything is set back to default, from css changes, to menues, everything. My logo disappeared, my background is gone etc… I have to start from ground up. * Is it normal? I hope it is´nt.. because i wouldnt update anymore. * I hope there is a way to restore it. * Thank you Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/problems-after-update-9/page/2/?output_format=md) [3](https://wordpress.org/support/topic/problems-after-update-9/page/3/?output_format=md) [→](https://wordpress.org/support/topic/problems-after-update-9/page/2/?output_format=md) * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346148) * This isn’t normal, With version 1.7.5 and higher I had to change the theme options panel. There is a script that runs when you activate that checks to see if you have any theme options in the database then it copies those options to the new. * Try deactivating and reactivating your theme. Else you can revert back to the previous version [http://wordpress.org/themes/download/virtue.1.5.6.zip](http://wordpress.org/themes/download/virtue.1.5.6.zip) * and send me an email with a temp login and I’ll try to see if I can get your theme options to transfer. * [ben@kadencethemes.com](https://wordpress.org/support/topic/problems-after-update-9/ben@kadencethemes.com?output_format=md) * Kadence Themes * Thread Starter [fw 3000](https://wordpress.org/support/users/filamentworld/) * (@filamentworld) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346150) * Thank you so much for the quick reply. I´ll try it. * Thread Starter [fw 3000](https://wordpress.org/support/users/filamentworld/) * (@filamentworld) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346154) * Deactivating and activating worked! Thank you very much again for the good advice i´ll rate you good for shure and probably buy the full version. Excellent service! * you saved my day * [thisisnotlondon](https://wordpress.org/support/users/thisisnotlondon/) * (@thisisnotlondon) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346283) * I had the same issue as this poster and tested it on 2 sites – got the same results. I also tried backing up the site using virtue panel but couldn’t access of backup from 1.5 in 1.75. I’m guessing best bet is to do full backup before updating them -try the theme activation/deactivation and if that doesn’t work use the wordpress backup * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346342) * Hey, there is a tab now in the theme options that allows you to copy previous options panel data and import into the new options panel. You can download here: * [http://wordpress.org/themes/download/virtue.1.8.0.zip](http://wordpress.org/themes/download/virtue.1.8.0.zip) * Kadence Themes * [computersimple](https://wordpress.org/support/users/computersimple/) * (@computersimple) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346344) * I had this same problem, I am even using a child theme and all my options were deleted. I deactivated the child and reactivated and some of the settings came back, this is really frustrating after spending a large amount of hours customizing and doing everything to prevent overwriting during update by creating the child theme and it still overwrites? this is kind of a waste of time * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346345) * Hey, This is only because of an options panel update and your settings are not lost. If you use version 1.8.0 there is an easy way to import theme settings into the new options panel. * Send me an email with a temp login and I’d be happy to do if for you. * [ben@kadencethemes.com](https://wordpress.org/support/topic/problems-after-update-9/ben@kadencethemes.com?output_format=md) * I truly am sorry for the confusion this has caused, I didn’t want to have to change the theme options panel but wordpress.org required it and in the end it will be for the better. this panel has better options for transferring and saving your settings. And for the foreseeable future the won’t be issues of having settings disappear when you update. * Kadence Themes * [computersimple](https://wordpress.org/support/users/computersimple/) * (@computersimple) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346346) * I was lucky enough to use the ‘history’ mode of my host provider and bring all my files back from yesterday prior to updating – I did nothing to change the database back to yesterday however and everything is back to normal. I would consider pulling this update from wordpress repository – there seems to be something wrong with it. * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346347) * I don’t understand something wrong with the download file? * [Shane Holloman](https://wordpress.org/support/users/shaneholloman/) * (@shaneholloman) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346348) * yes the download file is corrupted and won’t unzip * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [12 years, 4 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346349) * That was strange, I guess wordpress.org had an issue with the file when I updated. Anyway just re-uploaded and made it version 1.8.1 seems to work now. * [http://wordpress.org/themes/download/virtue.1.8.1.zip](http://wordpress.org/themes/download/virtue.1.8.1.zip) * Kadence Themes * [bridieamelia](https://wordpress.org/support/users/bridieamelia/) * (@bridieamelia) * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346383) * Hi I’ve experienced a similar problem, except that I’m trying to go from 1.5.4 to 1.9.?… I am using a child theme. I had clicked backup and figured a backup was saved on the server, no option to download. Upgraded then refreshed the frontend and all the options had disappeared. I deactivated and reactivated but to no avail. * To fix it for now I have restored the old version, thanksfully all my options are now there…but it seems I can’t backup/download and then restore after upgrade so am a bit stuck…any help/advice would be greatly appreciated! * [bridieamelia](https://wordpress.org/support/users/bridieamelia/) * (@bridieamelia) * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346384) * It is a great theme by the way 🙂 * Thread Starter [fw 3000](https://wordpress.org/support/users/filamentworld/) * (@filamentworld) * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346385) * Hey there Kadence themes, right now i’m using virtue version 1.8.1. I am not shure if i should update to 2.0, because wordpress tells me all my changes might be lost after an update. What do you say? * Thanks for your great support guys! * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-after-update-9/#post-4346386) * Bridieamelia, Take a look at this: [http://www.kadencethemes.com/updating-virtue-with-new-options-panel/](http://www.kadencethemes.com/updating-virtue-with-new-options-panel/) * It explains how after you update from a version below 1.5.6 you need to import your options into the new options panel. * filamentworld, Updating from 1.8.1 to 2.0 shouldn’t cause any problems. If you’ve done any changes to the actual theme files then those will be lost but if you are only wanting to keep your theme options they will all be there after the update. And you can export them before you update just in case. * Kadence Themes Viewing 15 replies - 1 through 15 (of 31 total) 1 [2](https://wordpress.org/support/topic/problems-after-update-9/page/2/?output_format=md) [3](https://wordpress.org/support/topic/problems-after-update-9/page/3/?output_format=md) [→](https://wordpress.org/support/topic/problems-after-update-9/page/2/?output_format=md) The topic ‘Problems after update’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/virtue/3.4.14/screenshot.png) * Virtue * [Support Threads](https://wordpress.org/support/theme/virtue/) * [Active Topics](https://wordpress.org/support/theme/virtue/active/) * [Unresolved Topics](https://wordpress.org/support/theme/virtue/unresolved/) * [Reviews](https://wordpress.org/support/theme/virtue/reviews/) * 31 replies * 11 participants * Last reply from: [hilkee](https://wordpress.org/support/users/hilkee/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/problems-after-update-9/page/3/#post-4346408) * Status: resolved