• Resolved momitza

    (@momitza)


    1. After last update the plugin goes wrong in the profile page. messages and all the tabs do not work, they are all in a simple and deformed tab.
    2. For 1 private message sent from a user to another, I receive 8-9 notifications not 1 like will be normal.
    3. Registered email it’s posted on “about” section and if I use the plugin my users will be spammed .

    Please let me know . Thanks !

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • The problem is in updating the plugin. The author has already confirmed it and is engaged in its correction. Wait for another update. And at the moment it is recommended to roll back to 3.2.3. So wait. You are not alone in this problem 🙂

    Thread Starter momitza

    (@momitza)

    Thanks ! And for email in about section that is visible to all users? Do you have a solution ?

    If you’re talking about what shows all the email in your profile?
    As shown here: https://ibb.co/8DHdLD1

    Here is the solution: https://ibb.co/XbZBxQd
    Go to the plugin itself, then “Member groups” and in the initial group click on the “FIELDS”. There you will see the “Email” field, click on edit and disable the string “Display on Profile Page” and the information in the mail will disappear. If I understand correctly, this will help you.
    As a result, we get this: https://ibb.co/8swkp1D

    Thread Starter momitza

    (@momitza)

    Thank you! You are the best !

    Plugin Author profilegrid0

    (@profilegrid0)

    Hello Momitza,

    Thank you for writing to us.

    Our team is already working on the Messages tab issue. However, the notifications issue you reported didn’t replicate on our side. Could you please confirm that you have updated all ProfileGrid extensions to their latest versions (if you are using any on your site).

    If you have updated all the extension already and the issue is still occurring, we will require access details for your site to get a better analysis. You can share the details with us securely by submitting a support ticket through our support portal here: https://profilegrid.co/contact-us/

    Once done, we will let you know the next steps on how to proceed further. Alternatively, you can provide us your email address and we will raise a support ticket ourselves to contact you privately.

    Hello,

    I have the same problem with all the tabs already showing:
    https://dev.w2tj.de/pm_profile?uid=MrFogel

    A roll back to v3.2.3 or even down to v3.2.0 didn’t solve the problem.
    Is there any other workaround for this issue?

    We plan to go live with our website in two weeks 😛

    Best regards,
    Simon

    I am also getting multiple notifications. All plugins up to date.

    Plugin Author profilegrid0

    (@profilegrid0)

    Hello Mrfogel93,

    It seems that you created a custom template for profile page before the last update. In the latest version update, we have made some structure changes in profile page, So you’ll have to add the customization in new PHP file once more.

    Let us know if you are still facing this issue.

    Plugin Author profilegrid0

    (@profilegrid0)

    Hello Bw3em,

    Could you please share a screenshot of the issue.

    I have emailed a screenshot

    Plugin Author profilegrid0

    (@profilegrid0)

    Hello Bw3em,

    We have fixed the multiple notification issue in the latest version update of the plugin. Please update to latest version and check again. Then let us know if you are still seeing this issue or not.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Problems after last update’ is closed to new replies.