Support » Plugin: Theater for WordPress » problems adding remarks in updating event

  • Hi there,

    Last night I was modifying events that I imported from Veezi and I was able to add remarks to a few of them… all of the sudden I started to get this error every time I click update event date after entering a value in the remark field.

    This page isn’t working

    revuecinema.net is currently unable to handle this request.
    HTTP ERROR 500

    I rebooted and clear the cache in the browser… nothing helps. Can you help? do you what this error can be?

    I haven’t made any changes to settings or add any plugins while I was doing this.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jeroen Schmit

    (@slimndap)

    Hi Amyris,

    I need to know the exact PHP error. You can probably find this in the PHP error log. You can ask your provider where to find this.

    Thanks, I requested the logs. It might be something related with Jetpack. I disconnected from it and then I could add remarks.

    There is definitely a conflict with Jetpack… If I deactivate works…

    The only error in the log are these:
    [04-Aug-2017 12:43:15 UTC] PHP Warning: DOMDocument::loadHTML(): htmlParseEntityRef: expecting ‘;’ in Entity, line: 1 in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:15 UTC] PHP Warning: DOMDocument::loadHTML(): htmlParseEntityRef: expecting ‘;’ in Entity, line: 1 in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:15 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:15 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:36 UTC] PHP Warning: DOMDocument::loadHTML(): htmlParseEntityRef: expecting ‘;’ in Entity, line: 1 in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:36 UTC] PHP Warning: DOMDocument::loadHTML(): htmlParseEntityRef: expecting ‘;’ in Entity, line: 1 in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:36 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:43:36 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:46:26 UTC] PHP Warning: DOMDocument::loadHTML(): htmlParseEntityRef: expecting ‘;’ in Entity, line: 1 in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:46:26 UTC] PHP Warning: DOMDocument::loadHTML(): htmlParseEntityRef: expecting ‘;’ in Entity, line: 1 in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:46:26 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214
    [04-Aug-2017 12:46:26 UTC] PHP Warning: DOMDocument::loadHTML(): Empty string supplied as input in /home/revue916/public_html/wp-content/plugins/jetpack/json-endpoints/jetpack/class.jetpack-json-api-plugins-endpoint.php on line 214

    I deleted jetpack… and I deactivated the theater plugin and after activating again the following shortcode doesn’t work nor the calendar widget:
    [wpt_events start=”today” end=”tomorrow” groupby=”day”]{{starttime}}{{title|permalink}}{{tickets_url}}[/wpt_events]

    my site is revuecinema.net

    They were both working before deactivating

    I made a new install of jetpack and activated it and now I can update the remarks but the shorcode and caledar still don’t work.

    Also, when i click on an event it says page not found. I can see the events in the editor but even the preview says page not found

    Plugin Author Jeroen Schmit

    (@slimndap)

    To make the calendar widget work, please make sure that you selected a page in the ‘Page to show upcoming events on’ setting.

    > Also, when i click on an event it says page not found. I can see the events in the editor but even the preview says page not found

    Could you please visit the Settings / Permalinks page and then try again?

    Both things were set up properly I have checked them before reporting the problems. I have asked to restore a backup from last night when everything was showing up. So now the calendar widget works but the shortcode still doesn’t… the shortcode is in html widget.

    The shortcode works if I put it in a regular page but not in the widget so I guess there is conflict with the theme … this was working yesterday is so odd.

    I did a live preview with another theme but the shortcode still doesn’t work not just yours… any shortcode… so I guess that is not an issue anymore for your plugin.

    However, as long as I don’t connect to wordpress from jetpack the update events works… so there is a conflict between this two plugins.

    Do you have any other clients using jetpack and theater plugin?

Viewing 8 replies - 1 through 8 (of 8 total)
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