Support » Plugin: WooCommerce » Problems adding product to basket

  • Resolved woody1969

    (@woody1969)


    Hi, I have a problem adding product to basket. When add to cart (button below choose option and price) is clicked there is nothing in basket.

    Have tried removing all plugins and reverted to twenty twenty theme but still had the problem. Any help ideas would be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Claudio Sanches

    (@claudiosanches)

    Hello @woody1969,

    Seems like you are having issues with cookies and sessions on WooCommerce.
    Is possible for you to access error logs and check if there’s something missing?
    On WooCommerce’s Status page, there’s a section called “Server environment”, see if there’s some issue there.

    Also probably good to try disable all other plugins and test again with Twenty Twenty theme, just to make sure there’s no plugin causing it too.

    Please let me know if it helps.

    Thread Starter woody1969

    (@woody1969)

    I have already tried the basic twenty twenty theme with no plugins and problem was still there.

    Everything with the server environment status looks fine. I don’t have any error logs but happy to install something to track them?

    Plugin Author Claudio Sanches

    (@claudiosanches)

    Have you checked with your hosting company? Checked if isn’t CloudFlare or other software like that?

    Thread Starter woody1969

    (@woody1969)

    I will check with my hosting company now but no idea how you contact anyone from cloudflare. Thanks for helping.

    Plugin Author Claudio Sanches

    (@claudiosanches)

    I’m asking because on your server could be some problem with cookies or sections, or even cache, but on CloudFlare could impact by caching your cart, at least I have seen some reports about it, you can see more details in https://wordpress.org/support/topic/woocommerce-exclude-cart-checkout-and-myaccount-pages/

    Thread Starter woody1969

    (@woody1969)

    My cache plugin should clear both when I reset it which has been a lot while this goes on. I had already been into cloudflare and disabled it for awhile. The only support from them is via forums.

    I have also reset my server with no luck. Have raised a ticket and waiting for a response from hosting company.

    Plugin Support zdenys

    (@zdenys)

    Hello @woody1969!

    I tried visiting the link you shared initially and adding the product to the cart after choosing the variation and I can see that it gets added to the cart as expected:


    Link to image: https://d.pr/i/dwPmDt

    Given that we haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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