Support » Plugin: Photo Gallery by 10Web - Mobile-Friendly Image Gallery » problems adding G gallery with gutenberg editor

  • Resolved artports

    (@artports)


    Hi,
    When trying to add a G gallery the top is cut. I cannot edit the text above anymore. I already deactivated all other plugins without success.
    Thanks in advance for your support.
    B.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We apologize for the inconvenience. With a bit detailed information, we can help you resolve this problem. Could I please ask you to give us additional description of the issue you are facing with the product?

    Thanks in advance! Have a great day!

    Thread Starter artports

    (@artports)

    Hi,
    I just downgraded WordPress to version 5.7.3, and now, it works again.

    With WordPress 5.8.1 it didn’t work. When opening a page to edit, I got the gallery, only. The Button to exit the gallery was gone.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @artports,

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @artports,

    I have just tested the latest version of the photo gallery with the latest WordPress version and could not replicate your issue, here is my screen recording
    https://www.loom.com/share/c628de3c376a489b9bb489cf28efc02a.

    Can you please test again and if the issue persists please make a similar recording for me?

    Thread Starter artports

    (@artports)

    Hi, I have the Photo Gallery plugin version 2.5.31. This might cause the problems. How can I update the plugin?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello dear @artports,

    You can try to download the latest version from this link and then manually install. If you’ll have any issues, with getting the latest version, then please contact our support team using the following form”.

    Thread Starter artports

    (@artports)

    Hello,
    Thank you for the link. Do I need to renew the subscription for 40 $, if I want to update the free version of the plugin?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @artports,

    I am very sorry but we cannot reply to any premium version or payment related inquiries in the WordPress forum.

    For all such inquiries, please use the above contact link.

    Anyway, for using free version you do not need to make any payments, but it is not advisable to install the free version over the premium version.

    Thread Starter artports

    (@artports)

    But I don’t have the premium version plugin.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear @artports,

    You have mentioned the gallery version you currently use, it is 2.5.3. If the version starts with 2 this means you have our premium version.

    Free versions start by 1, like 1.5.3.

    Thread Starter artports

    (@artports)

    Hello,
    I just downgraded to the free version, due to the advice of the support. Now, it seems to work with the latest WordPress version.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Great @artports!

    Thanks for keeping me updated here!

Viewing 12 replies - 1 through 12 (of 12 total)
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