Title: Problems
Last modified: September 3, 2016

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# Problems

 *  [thevoice_123](https://wordpress.org/support/users/thevoice_123/)
 * (@thevoice_123)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/problems-68/)
 * So here is the only review you will ever need.
 * I have designed a few websites but sometimes I like to purchase a theme here 
   and there to save myself on design time and so I stumbled across this theme and
   made a purchase and after finding the flaws it came apparent that there was no
   refunds. So, I went to install and found a few style flaws while setting up and
   reported them and was told that they would email me back with the fix. A couple
   days later I had asked if they could resolve the issues and now they told me 
   to send an e-mail to the tech team? There is a person named Eli who seems to 
   be there but does not know how to resolve the issue. From my past experiences
   with other web developers they help you solve the issues then and there and so
   I’m gathering she must be a secretary? According to their site they have a team
   of people so it really puzzles me that they can not fix the issues and send them
   back within a reasonable time frame.
 * Therefore, if you are new to WordPress it is not recommended to purchase the 
   theme let alone use the free version since getting support is clearly difficult
   and their documentation is lousy. Also, I am sure after posting this I will get
   a response but this will go to show that they are clearly taking their customers
   for granted and trying to save face. Alternatively, I’m sure a random account
   will be made claiming about no issues and that this is just a bunch of nothing.
 * Word of advice, before releasing your theme double check your code against woocommerce(
   and update your files for woocommerce) and mobile.
 * Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Theme Author [Access Keys](https://wordpress.org/support/users/access-keys/)
 * (@access-keys)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/problems-68/#post-8054474)
 * Hi,
 * Thank you for your review and we appreciate pointing our flaws which in turns
   will help us to understand our theme users and their needs.
 * Regarding your question, Eli is a basic support staff and she helps users to 
   understand our themes. She is not the technical support staff as you already 
   seems to know. The technical question is transferred to the core staff and they
   helps user to solve the problem. We have a support turnover time of 24-48hr for
   the email.
 * Here we are not trying to defend our self but trying to make the picture clear.
   We double check our all the themes before releasing but there are always some
   bug that gets in. As you are also a developer, you must be aware about it as 
   well. But we fix the bug in the update release as soon as possible.
 * Thank you
 *  [ringsempo](https://wordpress.org/support/users/ringsempo/)
 * (@ringsempo)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/problems-68/#post-8054476)
 * please how do i purchase this theme. i see no link and price

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problems’ is closed to new replies.

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   png)
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 * 2 replies
 * 3 participants
 * Last reply from: [ringsempo](https://wordpress.org/support/users/ringsempo/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/problems-68/#post-8054476)