Dear @javierproaudio ,
Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the ElementsKit Plugin.
Our team works diligently to ensure the best possible experience with our plugin. Please note that this plugin is trusted by over 1 million users who are using it seamlessly. However, the issues you’re facing may be influenced by various factors, such as your site’s specific configuration, installed themes or plugins, caching settings, or server environment.
Since you’ve encountered an issue, you should have contacted our Support Center regarding the issue. We prioritize addressing every user inquiry promptly to resolve concerns effectively. Receiving a one-star rating without prior communication about the issue is disheartening, as it can directly impact our reputation.
Now, we kindly request you to create a support thread so we can thoroughly investigate the issue and provide a prompt solution. Please provide detailed information about the issue. If possible, share a video demonstrating the problem so we can better understand it. Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
Reju
