• Resolved Samuel Ibon

    (@samuelibon)


    Tras actualizar a la v. 9.9.3 he tenido que eliminar dicha versión y restaurar la copia de seguridad. Esta versión elimina mi logo de cabecera así como evita que los menús se desplieguen y se muestren correctamente.

    Ni siquiera me he puesto a comprobar si tiene más errores.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Mahfuzur Rahman

    (@mahfuzurwp)

    Hi @samuelibon,

    Thanks for reaching out and for sharing your experience.

    Version 9.9.4 of WooCommerce has since been released and includes fixes for several issues that appeared in 9.9.3. When you have a moment, please try updating to 9.9.4 and check if the header logo and menu issues persist.

    Let us know how it goes, we’re here to help if anything still isn’t working as expected.

    Thread Starter Samuel Ibon

    (@samuelibon)

    Buenos días. Tras actualizar a 9.9.5 siguen existiendo los mismo problemas.

    Gracias, de todas formas.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thanks for the update.

    To better understand what’s happening on your site after updating to version 9.9.3, could you please share the following details:

    • Your site URL (or staging URL if available)
    • A screenshot showing the issue with the missing logo and menu
    • Are you using any third-party plugin to manage your site’s logo or menu?
    • A copy of your System Status Report from WooCommerce → Status
    • Any relevant messages from your site’s error logs (found under WooCommerce → Status → Logs)

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there,

    Just checking in! Since it’s been a while, I’ll go ahead and close this out — but feel free to reach out whenever you’re ready.

    Apart from this, if you’re happy with our plugin and the support you’ve received, we’d really appreciate a review: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Thread Starter Samuel Ibon

    (@samuelibon)

    Hola, Feten.

    Disculpa por el retraso en responder. Hoy se ha actualizado automáticamente la nueva versión de WooCommerce, que dejé sin actualizar a la espera de intentar encontrar el error, y vuelve a aparecer el fallo.

    Te paso los datos.

    patriciacastro.art

    Aquí no aparece el logo (Sobre el fondo de rayas amarillo y blanco):

    Aquí no aparece el menú desplegable al pasar el cursor:

    ¿Está utilizando algún complemento de terceros para administrar el logotipo o el menú de su sitio?: No.

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    Muchas gracias de antemano.

    Hi @samuelibon,

    Thank you for the update! I have checked your website, and it seems the issue might be due to your current theme!

    Could you please temporarily switch to a default theme, such as Twenty-Twenty-Five or Storefront, and see if the issue persists?

    Thread Starter Samuel Ibon

    (@samuelibon)

    Hola, Mahfuzur.

    Pues, efectivamente, parece que va a ser un problema de mi plantilla y creo que no voy a ser capaz de solucionarlo. Tocará modificarla y buscar una nueva.

    Muchísimas gracias.

    Hi @samuelibon,

    Thanks for the update and clarification. If the theme you’re using is a premium one or a free theme that’s still actively maintained, you don’t need to fix it on your own — you can reach out to the theme developer or their support team for help.

    Now that the issue has been narrowed down, if you’ve found the support in this forum helpful, we’d really appreciate it if you could leave a review: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Thread Starter Samuel Ibon

    (@samuelibon)

    Gracias.

    Podemos cerrar ya el ticket. Sois geniales.

Viewing 9 replies - 1 through 9 (of 9 total)

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