Title: “Problem with your connection to WordPress.com.” Last modified: August 11, 2020 --- # “Problem with your connection to WordPress.com.” * Resolved [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/) * Hi. I am getting the following error on my jetpack when in the WP admin dashboard: * “There seems to be a problem with your connection to WordPress.com. If the problem persists, try reconnecting.” * I’ve tried many of the recommended solutions such as: Restoring the connection, disconnecting/reconnecting, turning off all plugins except woocommerce & jetpack, clearing cache, verifying the install via the jetpack debugger site, removing jetpack plugin and reinstalling. * Also my woocommerce mobile app has stopped connecting because somehow it needs jetpack to work. * Please help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-your-connection-to-wordpress-com%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/page/2/?output_format=md) * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13239710) * At least according to tests from our end, Jetpack is working properly at that site now. * Are you still having trouble with this? * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13240359) * I am still getting the message: * > There seems to be a problem with your connection to WordPress.com. If the problem > persists, try reconnecting. * Do you have any advice on what do to to resolve this? * Plugin Support [Fotis Stathopoulos](https://wordpress.org/support/users/fstat/) * (@fstat) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13241674) * Hi there, * I suggest reinstalling Jetpack by following these instructions: * [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack) * Let me know how that goes. * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13242455) * Yes I’ve actually tried deactivating/deleting the plugin and reinstalling it multiple times (and a few other things listed above). I did it again just now, same issue. The “my plan” box on my admin section of the site just pulses white/ grey and the aforementioned reconnect message is still up above. * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13246791) * First, please make sure that your browser is up to date: [https://browsehappy.com/](https://browsehappy.com/) * If it is not, please try updating your browser or switching to a different browser. * If it is, please do these two things: * 1. Try clearing your browser’s cache and cookies. * 2. Try with all browser extensions or add-ons temporarily disabled. * Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble. * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13246926) * Hi, here is the update: * • Google Chrome is up to date Version 84.0.4147.125 (Official Build) (64-bit) * • Opera is up to date Version:70.0.3728.106 * • I cleared my cache/cookies for all time * • I’ve tried disabling all Chrome add-ons * I still get the same thing. I also tried deactivating and reactivating Jetpack again. Could it be there are 2 Jetpack accounts or something and it’s not reaching the right one? How could I verify this? - This reply was modified 5 years, 10 months ago by [Kumi](https://wordpress.org/support/users/imuk3/). Reason: Added opera * Plugin Support [Fotis Stathopoulos](https://wordpress.org/support/users/fstat/) * (@fstat) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13248065) * Do you have any additional security software like an anti-virus/malware installed? If you do disable them temporarily and try connecting again. * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13252174) * Hi Fotis. I’m not sure if you saw my question or not, but could it be there are 2 Jetpack accounts or something and it’s not reaching the right one? How could I verify this? * I disabled my anti-virus software, that didn’t do anything. I also tried from my mobile device with no result. * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13253340) * No, you can disconnect the site and reconnect to any WordPress.com account. * Do you see the blank screen on _all_ devices? If so, which versions of WordPress and Jetpack are you running? * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13255154) * Ok. * I’m running WordPress 5.4.2. * I see a site stats section that has a spinning/loading icon. I get this on my MacBook Pro and my iMac, Chrome and Opera. * On my Pixel 3 the mobile version of the admin area via Chrome has the same “Restore Connection” message, I try to do that every time. On this version the “My Plan” area is blank and pulsing a grey box as if it’s trying to load something there. * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13258940) * Any change under WordPress 5.5? * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13258988) * I haven’t upgraded yet. Some of our plugins aren’t guaranteed to work and we need to remake our test server. Maybe that upgrade will fix it? * [bilawalsarfraz](https://wordpress.org/support/users/bilawalsarfraz/) * (@bilawalsarfraz) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13260749) * Hi, its Bilawal. I am also facing the same issue just like Kumi. Even tried all the method but it is working fine on Android. Also i am using Latest version of WordPress (5.5) and Google Chrome. Tried all the above methods but didnt worked. Is there any other to solve the problem or i think it is the Jetpack Version Fault?? * Thread Starter [Kumi](https://wordpress.org/support/users/imuk3/) * (@imuk3) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13261920) * [@bilawalsarfraz](https://wordpress.org/support/users/bilawalsarfraz/) it’s interesting that yours works on Android. I’m going to move up our WP 5.5 upgrade to see if that helps us out. Thanks for chiming in. * [bilawalsarfraz](https://wordpress.org/support/users/bilawalsarfraz/) * (@bilawalsarfraz) * [5 years, 10 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/#post-13261925) * Well wait I think there is a bug in Jetpack. Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/page/2/?output_format=md) The topic ‘“Problem with your connection to WordPress.com.”’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [connection](https://wordpress.org/support/topic-tag/connection/) * [woocommerce mobile](https://wordpress.org/support/topic-tag/woocommerce-mobile/) * 27 replies * 6 participants * Last reply from: [Kumi](https://wordpress.org/support/users/imuk3/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/problem-with-your-connection-to-wordpress-com/page/2/#post-13310184) * Status: resolved