Title: problem with woocommerce plugin in WordPress Last modified: November 7, 2021 --- # problem with woocommerce plugin in WordPress * Resolved [samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/) * (@samvelghumashyan) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/) * My woocommerce plugin doesn’t work normally. When I want add a new product, it doesn’t show any parameters, which I want to use. please watch the video in order to understand the problem more well. [https://drive.google.com/file/d/1udmv17t-OJgO1nIgQzAoVWv6QjRC_kkt/view?usp=sharing](https://drive.google.com/file/d/1udmv17t-OJgO1nIgQzAoVWv6QjRC_kkt/view?usp=sharing) * I have tried and turned off all my plugins and changed my theme to default theme that offers the wordpress but nothing helped. * please help, if you could… Viewing 6 replies - 1 through 6 (of 6 total) * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15045004) * Hi, [@samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/)! * Could you please share a copy of that System Status? * Select the **Get system report** button and then click **Copy for support**. Once you’ve done that, paste it here in your response. * Thank you! * Thread Starter [samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/) * (@samvelghumashyan) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15051691) * ``` ### WordPress Environment ### WordPress address (URL): https://capsull.am Site address (URL): https://capsull.am WC Version: 5.8.0 REST API Version: ✔ 5.8.0 WC Blocks Version: ✔ 5.9.1 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.7.2 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: hy External object cache: – ### Server Environment ### Server Info: Apache/2.4.10 (Unix) PHP Version: 7.4.8 PHP Post Max Size: 100 MB PHP Time Limit: 600 PHP Max Input Vars: 5000 cURL Version: 7.52.1 OpenSSL/1.0.2j SUHOSIN Installed: – MySQL Version: 5.7.21-20-beget-5.7.21-20-1-log Max Upload Size: 999 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.8.0 WC Database Prefix: wp_ Total Database Size: 9.77MB Database Data Size: 8.02MB Database Index Size: 1.75MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_masterslider_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_masterslider_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 3.28MB + Index: 0.11MB + Engine InnoDB wp_postmeta: Data: 2.52MB + Index: 0.20MB + Engine InnoDB wp_posts: Data: 0.28MB + Index: 0.06MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.31MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### acf-field: 3 acf-field-group: 1 attachment: 205 nav_menu_item: 13 nf_sub: 3 page: 27 post: 2 product: 39 product_variation: 7 revision: 33 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (17) ### Redux: by Extendify – 4.3.1 Advanced Custom Fields PRO: by Elliot Condon – 5.9.5 Breadcrumb NavXT: by John Havlik – 6.6.0 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.5.2 Envato Market: by Envato – 2.0.6 WooCommerce Quickview: by Iconic – 3.4.5 WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0 Loco Translate: by Tim Whitlock – 2.5.5 Master Slider Pro: by averta – 3.2.14 Ninja Forms: by Saturday Drive – 3.6.5 Slider Revolution: by ThemePunch – 6.2.17 WooCommerce: by Automattic – 5.8.0 Woodstock Extensions: by Temash Design – 2.1 WooSidebars: by WooCommerce – 1.4.5 WP Maintenance Mode: by Designmodo – 2.4.1 YITH WooCommerce Wishlist: by YITH – 3.2.0 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: Woodstock Version: 2.1 Author URL: http://temashdesign.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: woodstock/woocommerce/archive-product.php woodstock/woocommerce/cart/cart-empty.php woodstock/woocommerce/cart/cart-shipping.php woodstock/woocommerce/cart/cart-totals.php woodstock/woocommerce/cart/cart.php woodstock/woocommerce/cart/cross-sells.php woodstock/woocommerce/cart/mini-cart.php woodstock/woocommerce/cart/shipping-calculator.php woodstock/woocommerce/checkout/form-billing.php woodstock/woocommerce/checkout/form-checkout.php woodstock/woocommerce/checkout/form-coupon.php woodstock/woocommerce/checkout/form-login.php woodstock/woocommerce/checkout/form-shipping.php woodstock/woocommerce/checkout/payment-method.php woodstock/woocommerce/checkout/thankyou.php woodstock/woocommerce/content-product-cat.php woodstock/woocommerce/content-product.php woodstock/woocommerce/content-single-product.php woodstock/woocommerce/global/quantity-input.php woodstock/woocommerce/loop/loop-end.php woodstock/woocommerce/loop/loop-start.php woodstock/woocommerce/loop/result-count.php woodstock/woocommerce/loop/sale-flash.php woodstock/woocommerce/myaccount/dashboard.php woodstock/woocommerce/myaccount/form-edit-account.php woodstock/woocommerce/myaccount/form-edit-address.php woodstock/woocommerce/myaccount/form-login.php woodstock/woocommerce/myaccount/form-lost-password.php woodstock/woocommerce/myaccount/my-account.php woodstock/woocommerce/myaccount/my-address.php woodstock/woocommerce/myaccount/my-orders.php woodstock/woocommerce/myaccount/orders.php woodstock/woocommerce/myaccount/view-order.php woodstock/woocommerce/notices/error.php woodstock/woocommerce/order/form-tracking.php woodstock/woocommerce/single-product/add-to-cart/grouped.php woodstock/woocommerce/single-product/product-image.php woodstock/woocommerce/single-product/product-thumbnails.php woodstock/woocommerce/single-product/related.php woodstock/woocommerce/single-product/review.php woodstock/woocommerce/single-product/tabs/tabs.php woodstock/woocommerce/single-product/up-sells.php woodstock/woocommerce/single-product-reviews.php woodstock/woocommerce/single-product.php woodstock/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 69 Oldest: 2021-11-01 09:04:30 +0000 Newest: 2021-11-09 08:35:23 +0000 ### Status report information ### Generated at: 2021-11-09 20:04:49 +03:00 ``` * Thread Starter [samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/) * (@samvelghumashyan) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15051699) * thank you for your patience… * Plugin Support [Stuart Duff – a11n](https://wordpress.org/support/users/stuartduff/) * (@stuartduff) * Automattic Happiness Engineer * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15054713) * Hey [@samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/), * I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free [Storefront](https://wordpress.org/themes/storefront/) theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with the product data tab content not displaying. * ![](https://cloudup.com/cU3fxlMahh3+) * Image Link: [https://cloudup.com/cU3fxlMahh3](https://cloudup.com/cU3fxlMahh3) * From what you have described, it seems like code from another plugin or theme has caused a possible conflict and affected the functionality of WooCommerce as it’s not behaviour that we can replicate on other WordPress installations. * To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like [Storefront](https://wordpress.org/themes/storefront/). This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called [Health Check and Troubleshooting](https://wordpress.org/plugins/health-check/) to carry out such testing. * When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all. * Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enable your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit. * [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/) * (@samvelghumashyan) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15056147) * thank you for your answer. It turned out that the problem is browser:) I try open that wordpress website on another browser(mozilla) and all work well… thank you for your help… * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15056937) * Hey [@samvelghumashyan](https://wordpress.org/support/users/samvelghumashyan/), * It’s great to hear you were able to figure out and solve the issue! Thank you for letting us know. * I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread. * Have a nice day! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘problem with woocommerce plugin in WordPress’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [problem](https://wordpress.org/support/topic-tag/problem/) * 6 replies * 4 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-plugin-in-wordpress/#post-15056937) * Status: resolved