Title: Problem with WooCommerce Emails
Last modified: August 22, 2022

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# Problem with WooCommerce Emails

 *  Resolved [tmaxelectronics](https://wordpress.org/support/users/tmaxelectronics/)
 * (@tmaxelectronics)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-emails/)
 * I have a small webshop set up with woocommerce and recently added Mailpoet to
   the installation to automate an email sending additional info for the product
   which was purchased. For that I have set up a “Email sent when a customer buys
   product” Mail.
 * Testing the mail myself shows everything to work fine, but when a new customer
   places an order they don’t receive anything and the sent mail counter of the 
   email in question doesn’t increase. Even after fully processing the order.
 * In the subscriber list all the new customers are listed as “Unsubscribed” without
   any associated lists, whereas the imported contact details from woocommerce are
   all listed as “subscribed” and part of the list “WooCommerce Customers”.
 * Can somebody tell me what I have done wrong with my setup? It looks to me that
   the only issue is new customers not being subscribed to the mailing list.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-emails/#post-15945839)
 * Hi there [@tmaxelectronics](https://wordpress.org/support/users/tmaxelectronics/),
 * So if I got it right, you have WooCommerce automatic emails created with MailPoet,
   but they’re not sent. Instead, your new customers are listed as Unsubscribed 
   for the WooCommerce Customers list.
 * Users who didn’t check the opt-in checkbox during checkout will be added as “
   Unsubscribed” and it’s expected. Your test shows that if the checkbox is selected,
   you did receive an automatic email.
 * Reference: [https://kb.mailpoet.com/article/385-adding-an-opt-in-checkbox-to-the-woocommerce-checkout-page](https://kb.mailpoet.com/article/385-adding-an-opt-in-checkbox-to-the-woocommerce-checkout-page)
 * I hope this clarifies a bit, but please let us know if you have any questions!
 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-emails/#post-16004710)
 * Hi [@tmaxelectronics](https://wordpress.org/support/users/tmaxelectronics/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with WooCommerce Emails’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/problem-with-woocommerce-emails/#post-16004710)
 * Status: resolved