Title: problem with video gallery thumbnails
Last modified: January 15, 2019

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# problem with video gallery thumbnails

 *  Resolved [jfilmall](https://wordpress.org/support/users/jfilmall/)
 * (@jfilmall)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-video-gallery-thumbnails/)
 * When i’m in the wordpress admin page and updating my video gallery, it will not
   allow me to change the thumbnail image. I click on the default picture like the
   Gridkit documentation says, then a white box pops on the middle of the screen
   and in the thumbnail section I select CUSTOM. The white box does not disappear,
   but the wordpress media gallery pops up behind it. I click on OK below the default
   selected thumbnail and it goes to an all white webpage. Basically wordpress bricks.
   What should I do?
 * disclosure: I’m not a website builder, just a regular gut trying to figure this
   out
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-video-gallery-thumbnails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [PORTFOLIO GALLERY TEAM](https://wordpress.org/support/users/wpsofts/)
 * (@wpsofts)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-video-gallery-thumbnails/#post-11092567)
 * Dear [@jfilmall](https://wordpress.org/support/users/jfilmall/),
 * Thank you for using our product!
    Could you please send us some screenshots from
   your admin panel, so we could see the problem and be able to help you?
 * P.S. You can send them to this email: [wpsofts@gmail.com](https://wordpress.org/support/topic/problem-with-video-gallery-thumbnails/wpsofts@gmail.com?output_format=md)
 *  Thread Starter [jfilmall](https://wordpress.org/support/users/jfilmall/)
 * (@jfilmall)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-video-gallery-thumbnails/#post-11098202)
 * email sent with screenshots

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘problem with video gallery thumbnails’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [jfilmall](https://wordpress.org/support/users/jfilmall/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-video-gallery-thumbnails/#post-11098202)
 * Status: resolved