Problem with V2.2.45 NextGEN Plugin Gone!

  • Resolved hawes90

    (@hawes90)


    6 years, 2 months ago

    Hello,

    I logged in today to see that my NextGen Galleries plugin was gone. Its simply no longer in my plugins dashboard and no where to be found. I tried reinstalling it, but I keep getting error: “Installation failed: Destination folder already exists.”

    Since it doesn’t even show up in the dashboard I can’t rollback the update or delete it and reinstall. I have tried manually installing the zip file, but it also fails due to the folder already existing. Please Help!

    The page I need help with: [log in to see the link]

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  • Scott Wyden Kivowitz

    (@scottwyden)

    6 years, 2 months ago

    What you’re describing is not a problem with NextGEN Gallery, but rather just a failed update (which is done by the WordPress software). What you’ll need to do is delete the nextgen-gallery folder via FTP and then re-install NextGEN Gallery. All of your galleries and settings will remain in place. If you need assistance accessing your site via FTP then it’s recommended to work with your host.

Viewing 1 replies (of 1 total)
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